Comcast Bill Pay Company
Comcast was founded in 1963 by Ralph J. Roberts, Daniel Aaron, and Julian A. Brodsky as a small television in Tupelo, Mississippi. In 1969 the corporate moved to Philadelphia and was renamed Comcast Corporation.
Comcast Corporation could be a global media and technology company with two primary businesses: Comcast Cable and NBCUniversal. Comcast Cable is one of every of the United States’ largest video, high-speed Internet, and phone providers to residential customers under the XFINITY brand, and also provides these services to businesses.
Comcast payment method and complete guidelines
There are many convenient ways to pay your Xfinity bill.
Regardless of the current status of the services at your address, Xfinity My Account is where you view or pay your bill and manage your account. There are some ways to access it:
The Xfinity My Account app for mobile devices.
Say Pay my bill into your Xfinity Voice Remote to open the Xfinity My Account app and pay.
Are you interested in paying your bills online but need a walk-through? No problem.
Other Ways to Pay
Call Xfinity at 1-800-Xfinity and follow the automated prompts.
Mail Xfinity, check using the insert included in your Xfinity bill.
Visit an Xfinity Store to pay face to face or use one amongst our Xfinity Self-Service Kiosks.
Xfinity Self-Service Kiosks are located inside all Xfinity Stores. Check them Find an Xfinity Store locator first to look out your closest store, the hours of operation, and if it is currently open.
No matter which payment option you utilize, if your account is active, you will confirm your payment has knowledgeable successfully by opting to receive a payment confirmation alert in My Account.
Only a registered account user with bill pay permissions can access your bill in My Account and Xfinity xFi. Primary users have full access to view, manage, and pay bills, and can also grant manager accounts bill pay permissions.
To learn more about sharing bill pay access with a manager, see instructions on setting secondary Xfinity ID permissions.
How to View Your Current and Past Bills on Xfinity xFi
Download the Xfinity app (Apple App Store or Google Play) and sign in with a primary Xfinity ID or a manager.
Select the Account icon on the top-left corner of the Overview tab.
From the Account page, select Billing Details to view your most recent bill on Xfinity Assistant.
Note: You can only see the Billing Details when you were logged in with an Xfinity ID that is the primary or a manager.
On the Xfinity Assistant screen, select View Bill History to look at previous statements. How to View Your Current and Past Bills on My Account
Sign in to My Account with a primary user account or a manager.
From the Overview tab, select View Bill Details (PDF) to open your most up-to-date bill.
You can also view your most up-to-date bill by visiting the Billing tab on My Account and selecting View Bill Details.
From here, select View previous statements to open your bill history. Alternatively, you can select View Bill History from My Account > Billing to open past bill statements.
Select View PDF to open past billing statements.
Make a one-time payment online
Need to make a one-time online payment on your Comcast Business account? Follow these steps.
Want to save time? Try setting up automatic monthly payments.
Making a payment
Sign in to My Account and select Make a Payment.
Under Payment Details, you have the option to pay off the current balance or another amount. Then select the date for payment.
You can choose to schedule the payment up to 60 days in advance if you have a payment method stored.
Select your Payment Method by Selecting either a stored payment method or using a new one. You can also add/save a new payment method and make it your default. If you have payment options already stored, these will be populated.
Once you have completed these steps, select Continue.
Review your payment and select Submit Payment. You will also be provided with the option to set up automatic payments with AutoPay.
Pay your bill without signing in
Use Quick Pay to make a one-time bill payment without signing in to My Account.
Visit business.comcast.com/payment/quickpay or click Try Quick Pay on the My Account sign-in page.
Enter your account number and an additional account detail (phone number or ZIP code) to authenticate your account and select Continue.
Select the amount you want to pay and your payment method.
Enter the required payment information and select Continue.
Review your payment and select Submit Payment. You will receive a confirmation message that your payment has been submitted.
Edit or cancel a scheduled payment
To modify a scheduled payment before the payment date, visit Scheduled Payments in the Bill Summary section. Click Edit to edit or click Cancel Payment to cancel, then follow the appropriate steps.
Understanding your Comcast Business bill
You can view your bill from anywhere, on any device, anytime you want. Sign in to My Account to view your monthly statement or current balance. This article provides an overview of the information that appears on your bill each month, so you’ll know exactly what you’re paying for and what to expect. We’ll also explain things that may differ from your regular monthly rate, like adding new services. If your bill does not look like this, please see Understanding your new Comcast Business bill design.
Overview of your bill
1. News from Comcast
Check this section for important messages about your account, products, and services.
2. “One-Stop-Shop” Box
The first place to go to get important information:
Your account numbers.
The billing date is the date your bill was generated, not the due date.
The unpaid balance is the past due amount (if any) on your account.
The total amount due is the total amount due on your account, including past due balance and new charges.
Payment due by is for the current billing period.
After your initial statement, your billing cycle will remain the same. Your bill will be due on the same date each month.
3. Monthly Statement Summary
In this section you will see:
The previous balance is the balance from your last statement.
Payment is the amount of the last payment we received, and the date it was posted to your account.
The unpaid balance is the past due balance (if any) on your account as of the billing date.
New charges are the total balance for your current billing cycle only. This does not include any past due balance.
The total amount due is the total amount due on your account, including any past due balance and new charges.
Payment due by is the due date for the current billing period.
4. New Charges Summary
This section provides a quick overview of your new charges for the current billing period. Details and additional information regarding the charges can be found on page 2 of your statement.
5. Payment slip
Simply tear it off and mail this with your check or money order. Better yet, you can make a payment online or set up monthly payments. Get more information regarding payment options.
6. Service Details
A breakdown of your new charges for the current billing period. This part of the bill is divided into bundled services and a la carte services for TV, Internet, and Voice.
If you subscribe to Comcast Business Voice, you will see Federal Universal Service Fund and Regulatory Cost Recovery listed as separate line items in the Voice services section of your statement. Get more information on these and other taxes, surcharges, and fees that apply to your service.
7. Other Charges & Credits
This section is linked to specific products and services and may vary by area depending on the state, local, and federal rules and regulations.
8. Taxes, Surcharges & Fees
A breakdown of taxes, surcharges, and fees that apply to your Comcast services. Get more information on these and other taxes, surcharges, and fees that apply to your service.
Comcast bills can now be paid at 7-Eleven stores
Through a new tool using Comcast’s mobile app, customers can now pay their TV, Internet, or phone bills with cash at local 7-Eleven stores.
New payment Option
Comcast announced the new payment option on August 3 in Philadelphia. Through a partnership with PayNearMe, Comcast has launched a new feature on the XFINITY My Account app which enables customers to pay their bills using cash at more than 7,700 participating 7-Eleven stores. Combined with more than 500 XFINITY stores, Comcast customers will have access to over 8,000 cash payment locations across the country, according to Eliza Findley, PR Specialist with Comcast.
Most 7-eleven Stores
With most 7-Eleven stores open 24 hours a day, seven days a week, cash-paying customers now have an around-the-clock option to pay their bills close to home. A list of participating 7-Eleven stores can be found in the ‘Related Links’ section of this article.
“Improving the customer experience is our top priority, which is why we’re giving customers more options when it comes to interacting with us,” said Mark Allen, Vice President, Strategy & Development, Customer Service, Comcast Cable. “About five percent of our customers prefer to pay their bills in cash each month. This new partnership gives those customers a payment option that is convenient and simple.”
Here’s how it works:
- Go to the ‘Pay Bill’ section of the XFINITY My Account app and select the new ‘Cash via PayNearMe’ option.
- Choose the amount you want to pay and follow the instructions provided by PayNearMe until you receive a barcode.
- Head to a nearby participating 7-Eleven store, scan the barcode on your phone and pay the amount you selected. There is a $1.25 PayNearMe convenience fee per transaction.
- 7-Eleven will provide you with a paper receipt and you will receive a digital receipt on your phone confirming the payment amount. The payment will post to your account within 48 business hours.
Customers who are not already using the XFINITY My Account app can download it for iOS and Android for free. The app lets customers manage all aspects of their account, including bill pay, scheduling a call with a care representative, troubleshooting their equipment, checking their appointment time and rescheduling appointments, easily viewing, changing, and sharing their Wi-Fi network name and password, and more.
“We’ve seen steady growth in the number and size of businesses that use PayNearMe to remotely collect cash payments,” said Christian Solomine, PayNearMe’s Senior Vice President of Enterprise and Government. “Customers consistently tell us they want to pay at convenient locations on their own time and schedule. Comcast’s addition of PayNearMe as a cash payment option is an exciting example of what businesses can do to improve the customer experience.”
Cash bill pays with PayNearMe is just one of the partnerships Comcast has launched recently. Customers can also buy products and services through Amazon and return their equipment at The UPS Store.
Comcast’s late fees on cable bills need to change
According to an official statement from Comcast, “These partnerships are part of Comcast’s multi-year commitment to transform its customer service and customer experience. This effort includes, among other initiatives: hiring 5,500 new customer service employees, redesigning all retail stores, simplifying billing processes, and innovating with new technology, such as the XFINITY My Account app. To date, Comcast has announced the opening of five new call centers which will house thousands of new employees, redesigned 177 stores, and is getting to customers faster during tech appointments with on-time arrivals reaching 98.7 percent.”
We have all witnessed the blossoming of late fees now routinely warned of on our utility and credit card bills. It wasn’t the $5 Comcast will add to your next bill if you’re late with your payment that set off Mayor Susan Kay of Weymouth. It was the 14 days that Comcast gives you to get your money to them that irks her and a lot of other people on the South Shore.
Most of us just grumble and pay the $5 if we are late with a payment. Kay, a Comcast customer, noted the late fee herself and also heard the complaints of Weymouth residents. She is now doing battle with Comcast, a cable TV giant and by far the largest provider of cable service in eastern Massachusetts.
We don’t usually criticize businesses and how they deal with customers. If you don’t like the way you are treated, you can find another source of the product, goods, or services you want to buy. That’s a lot less true, however, with cable TV than corned beef. The cable TV franchise is virtually a monopoly in most communities. In this case, we are 100 percent with Mayor Kay.
As the cable TV licensing authority for Weymouth, Kay has filed with the state a petition to change the rule promulgated by the Department of Telecommunication and Cable governing how much time you have to pay your bill for cable TV service. Comcast now gives you 14 days from the day the bill is dated to the day you have to get your money to them, or there is a $5 late fee on your next bill. Kay argues that should be 21 days, at a minimum.
With her petition, Kay attached her own Comcast bill for cable service. The bill, for $68.28, was dated Aug. 6 and a notation on it said it was received Aug. 11. The due date was Aug. 20, which left Kay nine days to pay her bill. If she paid electronically through her bank, or by mail, you can knock a couple of more days off the turnaround time.
The state now requires a truly ludicrous five days before a late fee can be imposed. Comcast says it waits 14 days, but there is a grace period, and they will work with customers who have trouble paying their bills. For the present, however, the company is not moving off the statement printed on its bills: 14 days or get charged an extra $5 next month.
Mayor Kay wrote in her petition for changing the state rule from five days to 21 that “Comcast’s loyal and long-standing customer base deserve better than a short, 14-day due date notice.” She points out that other cable providers in the region, RCN and Verizon, afford customers 25 and 30 days, respectively, to pay their bills. As a little zinger, Kay added that the additional time to pay Comcast was especially needed now because of “the economic challenges facing the public (challenges that are in part aggravated by Comcast’s regular rate increases which are usually greater than the rate of inflation.)”
We think Comcast’s late-fee policy is too aggressive. The company could avoid state intervention in its business practices by changing the payment deadline itself. Without prompt action by the company in that direction, we fully back Mayor Kay’s petition and urge state regulators to act quickly.
Complete Guide to Understanding Your Comcast Bill
When you sign up for services, some combination of TV, broadband, and/or phone, from your cable company, you’re told you’ll pay something like $49 or $89 a month, and yet the price you pay can be 30-40% or more on top of that, thanks to a heap of sometimes confusing charges. Which ones do you blame the government for, and which are made up by your cable company? One cable company at a time, we’re going to use real customers’ bills to break it down. First up: Comcast.
The below bill was provided to Consumerist by a real-life Comcast customer who subscribes to a triple-play (TV, broadband, and phone) package for the advertised rate of $99/month.
But when you add on the $39.93 in fees they pay on top of that rate, that total soars to $138.93, almost 40% more than the stated price for their bundle.
To better understand each of these fees, we’ll go through the bill line-by-line:
XFINITY Bundled Services
1: Starter XF Bundle
This is the quoted price for the service bundle you subscribe to. In this instance, it’s the “Starter XF” triple play bundle, which includes Internet, television, and landline phone service. On their website, Comcast advertises it like so:
The price for new customers is also $10 less per month than this eight-year subscriber pays.
This is, in short, the price you expect to pay, and the one you sign up for.
Additional XFINITY TV Services
2: HD Technology Fee
This is the fee Comcast charges for your set-top box DVR. In this subscriber’s case, it is Comcast’s widely-touted X1, cloud-based, app-running box.
When the FCC says that consumers are paying $20 billion a year in box rental fees, this is the kind of fee they mean.
3: Additional Outlet Digital Adapter
This subscriber has a second television in their home. Instead of having a set-top box and DVR attached to it, they just have a digital adapter that descrambles the signals so that the TV works. The adapter fee is lower than the fee for a full box.
Not pictured: Additional television services, like premium cable channels, which this subscriber does not get.
Additional XFINITY Internet Services
4: Speed increase: Blast! Internet Promotional Rate
This particular subscriber called Comcast in 2015 to negotiate a better rate and got their Internet speed increased for free as part of that agreement. (The bundle provides for up to 75 Mbps; this customer reports regular speeds of about 150 Mbps.)
A paid speed increase would also appear here; it would just have a fee higher than $0.
5: Wireless Gateway
If a Comcast customer rents their modem from the company, this is where you’d see that amount. If they use their modem, there should be no charge here (though we’ve heard countless stories of Comcast customers being charged for phantom modems).
In some states, this is taxable (see #13 below).
Other Charges & Credits
6: Broadcast TV Fee
This might sound like some sort of mandatory fee put on your bill by a state or federal regulator, but in fact, it is just a way for Comcast to raise prices while pretending not to raise prices. It is a $5 increase on whatever TV or bundle price the consumer is paying.
Comcast began adding this fee, initially only $1.50 to consumers’ bills late in 2013. Nominally, the fee is to recoup costs associated with networks’ carriage contracts. Except, of course, that’s what you’re paying for when you pay for cable TV anyway. So, it’s a sneaky way to make that money.
7: Regional Sports Fee
Again, this might sound like some sort of required regulatory charge, but this fee, just like the “Broadcast TV Fee,” is a way to raise rates while pretending not to raise rates.
Comcast (NBCUniversal) owns and operates several regional sports networks in the areas it serves. Pro sports broadcast contracts cost money. This is their way of recouping that money, whether or not you’ve ever watched a single one of those channels in your life. If your channel package includes any sports channels (which all but the most minimal do), you pay this fee.
8: Universal Connectivity Charge
The FCC’s Universal Service Fund pays for programs like Lifeline that expand phone and Internet coverage to include more rural and/or low-income Americans who would otherwise be unserved.
The Universal Service Fund is paid into by telecom operators, who are permitted, but not obligated to recoup that cost from consumers. This is Comcast’s pass-through line-item for recovering its USF contributions.
9: Regulatory Recovery Fee
Despite what the name implies, this fee is not required by any state or federal law.
This is a fee that Comcast voluntarily assesses on consumers to “help defray the costs of complying with state regulations,” such as TTY phone service or contributions to state universal service funds.
This, just like 8 point, is one of how Comcast passes through the cost of complying with the law to consumers, without hurting the profit they take in through the “regular” parts of your bill.
Not pictured: Any late fees, previous months’ excess payments, credits back to the consumer for returned equipment, installation fees, and the like would appear in this section.
Taxes, Surcharges & Fees
10: [State] TV Communications Sales Tax
The state where this subscriber life imposes communications sales tax on cable and satellite television service, as well as on all landline voice services.
Googling “[state name] communications tax” should be the fastest way to find the pay-TV service tax rates in your state. Rates may also vary based on county or municipality.
11: [TV] Rights of Way Use Fee
This fee is imposed and set by the state where this subscriber lives. All cable subscribers in this particular state pay the same flat monthly fee, set by the state. As with any other sales tax, the business making the transaction is responsible for sending the money on through to the state.
Several states have some similar kind of fee; finding your state’s regulation or actual language will take a Google search through your state and possibly municipal tax, communications, or public utility law, depending on where you live.
12: [TV] FCC Regulatory Fee
The FCC collects annual fees from cable operators; that’s part of where the FCC gets its budget from.
The FCC rules permit but do not require, cable operators, to recover the regulatory fees from subscribers in monthly installments. Technically speaking, Comcast could avoid passing this fee through to consumers. (But nobody avoids passing this fee through to consumers.)
13.) [Internet] Sales Tax
The state where this customer life does not levy a tax on Internet access itself because that’s illegal. However, its standard 6% sales tax like you’d pay to buy items in a retail store applies to “the sale, lease, or rental of tangible personal property.”
Think the Internet isn’t tangible? Think again: This tax is specifically on the $10 Comcast charges for renting the wireless gateway (see #5 above).
14: [Voice] Communications Sales Tax
The state where this subscriber life imposes a sales tax on all landline phone service, the same as they do on cable and satellite television service.
Googling “[state name] communications tax” should be the fastest way to find the voice tax rates in your state. Rates may also vary based on county or municipality.
15: [Voice] 911 Fees
The state where this subscriber life imposes a charge on every phone line landline and wireless to contribute to financing the state’s Enhanced 911 services. The vast majority of states impose a similar fee.
Comcast, not your cable/Internet/phone provider? Don’t worry, future installments of this column will include detailed bills from Time Warner Cable, Charter, Verizon FiOS, AT&T U-Verse, and others.
Frequently Asked Questions
1. How do I pay Via Comcast?
Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.
2. How do I pay my Comcast bill over the phone?
Call Xfinity customer service at 1-800-Xfinity (or (800) 934-6489) to pay your bill by phone. Visit www.xfinity.com to make an Xfinity bill payment online.
3. How does Comcast billing work?
The billing date at the top of the bill refers to the date your bill was printed. Any service charges or payments made after that date will appear on your next statement. Your total amount due refers to the charges on your bill plus any unpaid balance on your account from the date the bill was issued.
Comcast is currently leading the cable service industry with a giant market share of 40.3%. Over the years, the company has been enjoying a massive generation of revenues from itsmarket segments. Financial analysis indicates the company has been performing extremely well in all its areas of operation.