Family Mobile

Family Mobile

Walmart Family Mobile is a mobile virtual network operator (MVNO) that doesn’t own any cell phone towers. Instead, the service partners with T-Mobile to provide coverage. Therefore, the provider is best for people who live and work in areas where T-Mobile’s coverage is strong.
Family Mobile was a mobile virtual network operator (MVNO) in the United Kingdom that was operated by Coms Mobile and used the EE network. Originally launched as IKEA Family Mobile on 8 August 2008, it offered pay as you go SIM cards to the public, with members of its loyalty programme and all 9,500 IKEA staff in Britain presented with a handset and £5 worth of free calls.
Family Mobile offered UK calls for 8p per minute and UK text messages for 4p each, with a minimum initial top up of £10, making the network the cheapest pay as you go operator in the UK at time of launch – "at least 25 per cent cheaper than any other comparable prepay offer and as of May 2012, Family Mobile was still the cheapest pay as you go UK network. The service targeted individual users families, with extra features for the latter, allowing customers a number of SIM cards per account with shared credit shared among family members and the ability to cap each user. A free standalone SIM card or handset with their SIM card could be ordered at the Family Mobile website.

Other notable features included automatic top-ups, online itemised bills and the ability to manually switch to the Orange Network if no T-Mobile signal is available by chaining relevant phone settings.
In June 2015, the operator announced that its services would cease to operate from 31 August 2015, resulting in the network’s closure.

Welmart’s Family phone Promises

No contacts
Get welmart’s best values in wireless without the inconveniences of a contract.
Covering 99% of people in the US
Stay connected with family and friends from coast to coast with nono stop nationwide 4G LTE+ COVERAGE ALL POWERED BY T- Mobile
Multi-Line Discount
We are keeping your family connected for less because additional lines means additional savings.
No surprise fees
There are no overage or mystery fees with us- because that’s how wireless should be
Keep your own phone
If you have got a phone you love, keep it and save when you make the switch to Walmart’s best value in wireless.



Find a Phone
Whether you need a new phone or want to keep the one you already own, we make it easy to save on your wireless plan.


Pick Your Plan
Our no-contract monthly plans start at just $24.88, giving you unlimited talk & text plus the data you need with coverage on T-Mobile’s nationwide 4G LTE† network.
† Requires a compatible or unlocked 4G LTE smartphone. Actual availability, coverage, and speed may vary. LTE is a trademark of ETSI. During periods of congestion, Walmart Family Mobile customers may notice reduced speeds versus carrier branded customers.


Once you’ve got your plan in place, you’re ready to activate. Get started through on of the following options:


The inclusion maps are not an assurance of inclusion, and your inclusion will likewise differ dependent on the ZIP Code and gadget chosen.For extra inclusion subtleties, if it’s not too much trouble, allude to the Terms and Conditions of Service.

Straightforward! Just 3 stages to prepare you for our organization!

1. Which Device Will You Use?

Bring your own telephone:

Keep the viable gadget you have! You just need a SIM card to gain admittance to our organization.

Get another gadget:

Get probably the most sweltering telephone available and associate with our organization. No surprises!

2. Pick A Plan

Subsequent to getting a gadget or a SIM, select the arrangement that best suits you.

3. Actuate And Enjoy!

You’ll be making the most of our organization



$39.88 and $49.88 Plans presently incorporate Unlimited Calling to Mexico and Canada!


Pursue Auto Pay∞ and get a month to month markdown of up to $2.50^.

Offer is substantial for single-line accounts as it were.

^Discount will change as per Service Plan.

More Lines = More Savings!


Add extra lines of equivalent or lesser incentive for just $24.88 each month each.More Info

Online offer substantial for new enactments as it were. Extra lines should have a place with a similar record.

Limitless LINES

as it were $7476/MO

first Line $49.88 second Line $24.88

Talk, Text and Truly Unlimited High Speed Data. HD Video streaming(720p)

Presently with 30GB Mobile Hotspot for each line

Absolute Cost $7476


Reserve funds $2500

We might have the option to help you save money on your Service

Get $10 OFF a month on any mobile arrangement with SafeLink Benefit.** SNAP and Medicaid beneficiaries may as of now qualify

Save on your month to month administration plan.

You may qualify in the event that you partake in projects like SNAP and Medicaid.

Monthly rebate fluctuates by territory. Markdown is applied to a functioning Walmart Family Mobile help plan.

Keeping you associated for less with SafeLink Benefit!

During these remarkable occasions, the Walmart Family Mobile SafeLink Benefit program has extended to arrive at more clients than any other time. Check whether you are qualified to save $10/month or more on your remote help.

Currently not accessible in Alaska, Colorado, Montana, North Dakota, Nebraska, Oregon, South Dakota, Virgin Islands, and Wyoming.

Check Compatibility

Check whether your telephone can do the switch. You’ll simply have to check if your telephone is viable with Walmart Family Mobile:

• T-Mobile viable telephone or an opened GSM telephone that works at 1900 MHZ recurrence (band 2)

• LTE administration requires Band 2, Band 4 and in certain spaces Band 12

• Text BYOP∆ to 611611 to check telephone similarity

It’s not difficult to keep your telephone with Walmart Family Mobile. When you check if your telephone is viable, you’ll need a Bring Your Own Phone SIM Activation pack to begin.

Select Plans Now Include Unlimited International Calling

Keep in contact with this who matter most with limitless worldwide calling from the US to Mexico and Canada currently remembered for select plans. Notwithstanding limitless calling, you’ll get:

• Unlimited talk, text, and 4G LTE information on T-Mobile’s lightning quick cross country organization

• No agreements or secret expenses

• Hotspot ability

$10 Extras Pack Card International Calling and Roaming Card

Add $10 Extras Pack International Calling and Roaming Card to your Walmart Family Mobile arrangement whenever. However long your administration is dynamic, you can add as numerous as you prefer.

• Call a great many objections all throughout the planet; mobile and landlines See International Long Distance Rates

Call and text (SMS) while meandering universally in Canada, Mexico and the Dominican Republic. Study International Roaming

How Personal Information is Used:

Business Relationship Purposes. TracFone utilizes your own data for different purposes, including however not restricted to, charging purposes, for example, the auto-top off program, to give or change administration, to expect and resolve issues with your administration, for extortion avoidance purposes, to conform to legitimate necessities, to speak with you, to oversee and regulate our sites and administrations, for inspecting and bookkeeping purposes, to gather and handle exchanges, or to educate you regarding items and administrations that better address your issues.

Interest Based Advertising. We and our approved promoting accomplices use treats and comparative advances to gather data to help tailor the advertisements you see on our destinations and to help settle on choices about advertisements you see on different locales. These organizations utilize treats and activity labels to quantify promoting adequacy. Any data that these outsiders gather through treats and activity labels is totally non-recognizable. On the off chance that you wish to not have this data utilized to serve you focused on promotions, you may quit by clicking here. If it’s not too much trouble, note that by “quitting,” you will presently don’t get focused on notices, yet may keep on getting general commercials.

How Personal Information is Shared:

Outsider Service Providers. Your remote number might be shared for text informing administrations worked by outsider specialist co-ops. These sellers may straightforwardly reach you for our sake by instant messages with advancements, limits, promotions, updates identified with your administrations, or other data that might be useful or educational to you. A quit instrument is furnished in these messages in consistence with relevant laws.

Walmart Family Mobile Customers. On the off chance that you are a Walmart Family Mobile client, TracFone works with Walmart Stores, Inc. (“Walmart”) to offer the Walmart Family Mobile assistance. Any data you give straightforwardly to Walmart will be liable to Walmart’s Privacy Policy, not this one. This incorporates data you furnish to Walmart regarding your gadget buy, overhaul, return, or substitution, regardless of whether in its stores, by telephone or web based, including however not restricted to, on the off chance that you buy a Family Mobile gadget or acquire specialized help for the gadget at or from Walmart or its representatives. Moreover, on the off chance that you actuate Walmart Family Mobile correspondences administrations at a Walmart store, Walmart may demand individual data from you that is passed to TracFone as a component of the initiation interaction, however which may likewise be held by Walmart. For data on Walmart’s security strategy and practices, see Walmart Privacy Policy


I. Remote Service

II. Merchandise exchange

III. Restricted Warranty

IV. Opening Policy



If it’s not too much trouble, read these Terms and Conditions of Service cautiously. These Terms and Conditions of Service are a lawfully official understanding (“Agreement”) among you and TracFone Wireless, Inc. Walmart Family Mobile is a brand of TracFone Wireless, Inc. d/b/a Walmart Family Mobile and is Powered by T-Mobile.

By buying, enacting, or potentially utilizing a Walmart Family Mobile item (“Product”) or the remote administrations given by Walmart Family Mobile (“Service”), you recognize and consent to these Terms and Conditions of Service. Walmart Family Mobile maintains whatever authority is needed to change or alter these Terms and Conditions whenever. Any progressions or adjustments to these Terms and Conditions of Service are successful and will be restricting upon you when posted on our site at myfamilymobile Since these Terms and Conditions of Service are liable to change whenever you ought to consistently check our site for the most current variant of the Terms and Conditions of Service. For help or more data, if it’s not too much trouble, contact Walmart Family Mobile Customer Care at 1-877-440-9758.

1. Initiating YOUR SERVICE

To utilize your Service, you should initially buy and initiate a Walmart Family Mobile telephone (“Phone”) or a SIM Kit (“SIM Kit”) that can be utilized to actuate a viable Phone that you effectively own under the Bring Your Own Phone program. To initiate your telephone you should likewise buy and reclaim a remote arrangement (a “Plan”).

On the off chance that you have bought a SIM Kit to enact your own telephone, adhere to the directions that accompanied the SIM Kit to initiate your Service. At the point when you initiate your Service, you will be given a phone number except if you choose for move or “port-in” a phone number from another supplier. In specific examples, you will most likely be unable to move your current phone number for reasons outside of our control. Kindly note that you have no possession rights to any phone number, IP address or some other identifier related with your Service and you recognize and concur that we may change any such number, IP address or other identifier related with your Service whenever without earlier notification or risk to you.

At the point when you initiate your Service, you will likewise have the choice of enlisting with us and making a record (“Account”) by giving your name, address, email address and elective contact phone number. In the event that you choose not for register at the hour of initiation, you will most likely be unable to get duplicates of your call detail records endless supply of a substantial summon or a court request.

Walmart Family Mobile Service must be enacted where the Service is offered, accessible and upheld. The remote broadcast communications networks used to send the voice, text, and information benefits that help the Service offered by Walmart Family Mobile are claimed and worked by authorized business mobile radio specialist co-ops (“Carriers”), and not Walmart Family Mobile. A few Carriers separate the remote help they sell by focusing on the information traffic of their clients over the information traffic of clients on a non-Carrier brand on occasion and at areas where there are contending client requests for network assets. Where the organization is delicately stacked, a Walmart Family Mobile client will see nearly nothing, assuming any, impact from having lower need. This will be the situation in by far most of times and areas. On occasion and at areas where the organization is intensely stacked corresponding to accessible limit, nonetheless, a Walmart Family Mobile client will encounter expanded dormancy during an information meeting, especially, if the client is occupied with an information escalated action. At the point when organization stacking goes down or if a client moves to an area that is less vigorously stacked comparable to accessible limit, the dormancy related with a client’s information association will improve.

2. Utilizing YOUR SERVICE

Your Service will work solely after you have bought and recovered a Plan thus long as you have administration days left on your Plan cycle. All Plans are on a month to month cycle (“Plan Cycle”) and will begin the day you recover your Plan (“Service Start Date”) and end following one (1) month from your Service Start Date (“Account Renewal Date”), except if you buy and reclaim a Plan on the 29th, 30th, or 31st day of any schedule month, in which case your Account Renewal Date will fall on the 1 st day of the second schedule a seemingly endless amount of time after the period of your Service Start Date.

In the event that your information speeds are decreased, the diminished paces may affect the usefulness of some information applications, for example, web based sound or video or web perusing. 4G/4G LTE networks are not available on all gadgets or in all areas. 4G/4G LTE networks require a proficient gadget and SIM card. Real accessibility, inclusion, and velocities may differ. Information communicated over Wi-Fi doesn’t mean something negative for your information use.


Each Account addressing a solitary line of Service (each, a “Line”) may amount to four (4) extra lines of Service (“Additional Lines”). To add an Additional Line of Service to your Account, you should initially buy and recover a different Plan for the Additional Line. Various Lines of Service are not permitted to and can’t share Service.

Despite the fact that you may add more than one Additional Line to your Account, the Account Renewal Date for all Lines inside an Account will be equivalent to the Account Renewal Date of the principal Line initiated under the Account (“First Line”) paying little mind to when you bought and recover a Plan for any of the Additional Lines.

For each Additional Line of Service you add to your Account, you may get a rebate for that Additional Line (“Add a Line Discount”) beginning your (second) month to month Plan Cycle given that you have bought a Plan on the web, through our complementary number, by means of Auto Pay, or at a Walmart Money Center that acknowledges installment for Plans. Limits are not material towards Plans bought at Walmart Stores as cards. To be qualified for an Add a Line Discount your First Line should be dynamic.
Albeit the First Line of Service won’t ever be qualified to get a markdown, the entirety of the Additional Lines under an Account will get the pertinent rebate given you keep on buying the Plans for the Additional Lines before your Account Renewal Date by going on the web, through our complementary number, by means of Auto Pay, or at a Walmart Money Center that acknowledges installment for Plans.


You may join up with Auto Pay to naturally buy your Plan every month before the lapse of your Account Renewal Date by enlisting your credit or check card or financial balance data online at the Walmart Family Mobile site and choosing the Plan you need to buy on a repetitive premise. At the point when you take a crack at Auto Pay, another Plan will be naturally bought for the entirety of the Lines related with your Account every month three (3) days earlier your Account Renewal Date. You will be naturally charged for the expense of the Plans bought considering any Add a Line Discounts you are qualified to get. Extra terms and conditions will apply when you pursue Auto Pay.


Either gathering may end this Agreement whenever. End of this Agreement will bring about the quick end of your Service which might be reactivated in the event that you choose to do as such. Each time you enact your Service you concur that you are consenting to the most recent Walmart Family Mobile Terms and Conditions of Service. Any Service which stays unused at the hour of end can’t be discounted or moved to someone else.

We may end this Agreement whenever without notice in the event that we stop to offer Support around there. We may intrude on, suspend, drop, or end your Service without quick notification to You for any direct that we accept abuses these Terms and Conditions, including, yet not restricted to, the accompanying:

(I) utilizing or coordinating harmful, obscene, slanderous, threatening, or hassling language or direct towards a Walmart Family Mobile delegate, official, worker, specialist, or approved retailer;

(ii) utilizing your Service for any unlawful, false, or illicit reason;

(iii) utilizing your Service in any capacity that unfavorably influences the Service or the Carrier’s organization;

(iii) disregarding any Term or Condition contained in this Agreement.

Any term or arrangement of this Agreement which by its setting is planned to apply after end of the Agreement will endure, including, any limit of risk, disclaimer of guarantees, question goal methods, limitations regarding the utilization of a Product or Service and our Limited Warranty, Return Policy, and Privacy Policy.

6. Unapproved USE OF THE SERVICE

Your Service (i.e., voice, text, or information administrations) may just be utilized for the accompanying purposes:
(a) individual to individual voice calls,
(b) text and picture informing, and
(c) web perusing, email, normal substance downloads and transfers, and video and sound real time without exorbitantly adding to arrange clog.

Your Service may not be utilized regarding certain unapproved utilizes that may antagonistically affect different clients utilizing our Service or the Carrier’s organization. Instances of some unapproved utilizes incorporate, yet are not restricted to, the accompanying:

(I) constant continuous voice calls or in any case utilizing your voice administration to give checking administrations, information transmission, transmission of transmissions, transmission of recorded material, interconnection to different organizations, selling action, autodialed calls, or robocalls;

(ii) mechanized content or picture informing to another mobile gadget or email address;

(iii) continuous and constant transferring, downloading, or web based of sound or video;

(iv) worker gadgets or host PC applications, including, yet not restricted to, web camera posts or broadcasts, programmed information takes care of, computerized machine-to-machine associations or distributed (“P2P”) document sharing;

(v) as a substitute or reinforcement for private lines or devoted information associations;

(vi) any applications that permit your telephone to go about as a web passage or Wi-Fi for different gadgets and PCs except if such use is permitted under your Plan.


Walmart Family Mobile doesn’t by and large take part in Premium SMS administrations or missions. Premium SMS benefits as a rule include sending an instant message to an assigned “short code” or endeavoring to purchase SMS administrations from anybody other than Walmart Family Mobile. Premium SMS crusades incorporate making a choice, giving to a cause, communicating your assessment, playing a game, or taking part in intuitive TV programs using a remote telephone.

You ought not endeavor to take part in Premium SMS administrations or missions other than those approved by Walmart Family Mobile. Any instant message you ship off a “short code” not approved by Walmart Family Mobile will probably not go through. Any charges you may cause because of your endeavors to take an interest in Premium SMS administrations or missions not approved by Walmart Family Mobile are not refundable.


Clients who need to add global significant distance voice administration (“ILD Service”) to a Line may buy an Extras Pack card which gives worldwide significant distance voice administrations and global meandering (“ILD Card”). Walmart Family Mobile’s ILD Service permits you to put calls to choose worldwide areas. To decide whether your area is accessible and the pertinent rate for dialing a number related with that area if it’s not too much trouble, check our site. All rates and accessible areas are liable to change whenever without earlier notification. Calls are charged in one-minute augmentations. Call times for each call are gathered together to the following entire moment. Call energizes are adjusted to the following entire penny. You will be charged for considers dependent on the rates that are viable as of the date and time you place the call.

The ILD Card additionally permits you to wander universally in Canada, Mexico, and the Dominican Republic. For more data about worldwide wandering if it’s not too much trouble, see Section 11 underneath.

ILD Service is certainly not a substitute for ordinary worldwide calling administrations. It won’t permit you to put calls to all objections or to all nations. ILD Service rejects calls to certain significant expense remote and landline, non-geographic and premium numbers. ILD Service isn’t expected for intrastate dialing in the US, to put calls to territory codes 500, 700, 800, 888, 877, 866, 855, 900, 976, 411 or 555, nor to put certain complementary, administrator helped, outsider charged, catalog help or gather calls.

9. Information SERVICES

Some Walmart Family Mobile Plans likewise give information administrations. Your utilization of information administrations (“Data Usage”) happens at whatever point your telephone is associated with the organization and is occupied with any information transmission, including however not restricted to,
(I) opening or utilizing a web program or application in any capacity, including, yet not restricted to application establishments and updates,
(II) sending, getting, or downloading any kind of substance, including, yet not restricted, messages, records, pictures, MMS messages or some other substance, or
(III) if information access or an information association is started in some other manner or for some other reason.

Some applications, substance, projects, and programming that you download or that come pre-stacked on your Phone naturally and consistently send and get information transmissions to work appropriately, without you positively starting the solicitation and without your insight. For instance, applications that give continuous data and area based applications interface with our organization, and send and get refreshed data so it is accessible to you when you need to get to it. We will deduct all Data Usage from the measure of high velocity information given by the Plan you bought at whatever point your Phone is occupied with an information association, including, any kind of association which you certifiably start or those that run naturally behind the scenes without your insight if they are fruitful. The span of your information association and the related Data Usage isn’t resolved from the specific second you press a catch on your Phone. Information Usage may rely upon the measure of information or substance communicated during an information association and the measure of time it takes to send or get the information or substance being sent. In the event that you drop or endeavor to drop an information or substance transmission in progress, or if the cycle is generally hindered through no activity on your part, you will in any case bring about Data Usage. Except if you are utilizing Wi-Fi, any Data Usage on your Phone, will mean something negative for your information balance.

10. Inclusion MAPS

Our site contains an inclusion map portraying the topographical zones where our Service is accessible. These guides are for general instructive purposes just and portray the overall inclusion space of Walmart Family Mobile. Walmart Family Mobile doesn’t ensure inclusion or Service accessibility and the inclusion maps are not an assurance of inclusion. Inclusion isn’t accessible all over the place. The inclusion maps show just the anticipated and surmised ideal remote inclusion for voice calls, while outside, of the organization on which your telephone might be actuated including the inclusion space of the organization’s meandering accomplices, if relevant. The inclusion regions shown don’t ensure administration accessibility and may incorporate areas with restricted or no inclusion. Inside inclusion territories, there might be critical restrictions or breaks in inclusion that may affect administration and result in dropped and obstructed associations, more slow information speeds or no information availability and call impedance. This could happen because of numerous components including your telephone highlights, network changes, network traffic volume, network blackouts, specialized constraints, signal strength, the landscape and your vicinity to structures, foliage and different hindrances, climate and different conditions. You won’t work your telephone or settle on 911 decisions if Service isn’t accessible on your Phone

11. Wandering

Homegrown Roaming . It is conceivable that in specific situations your telephone may wander in the event that you are outside of your organization inclusion territory and inside the United States. Meandering happens when an endorser of one remote specialist co-op utilizes the offices of another remote specialist co-op. In spite of the fact that there are no extra charges for settling on or getting decisions while wandering locally, Walmart Family Mobile doesn’t ensure your capacity to meander nor the accessibility or potentially nature of administrations. Homegrown meandering might be suspended or changed whenever without notice. Utilization of Data Services while meandering is stringently restricted while wandering locally. Kindly be exhorted that because of Carrier limitations, Walmart Family Mobile maintains all authority to end the Service of any Walmart Family Mobile client whose meandering use surpasses half of their complete use in any three (3) Plan cycles inside a year time frame.

Worldwide Roaming . Global meandering isn’t offered by Walmart Family Mobile and is stringently precluded except if you have bought an ILD Card which takes into account worldwide wandering in select areas. Check our site for more data about which areas consider worldwide wandering with the acquisition of an ILD Card. Subject to the prior exemption, in the event that you are going outside of the United States or Puerto Rico you won’t settle on or get decisions utilizing your Service


Wi-Fi Calling might be accessible just on telephones that are Wi-Fi Calling fit and that have a Wi-Fi Calling empowered SIM card (contingent upon the Carrier). Wi-Fi Calling gives you the capacity to settle on and get telephone decisions and instant messages over a Wi-Fi association. Wi-Fi Calling upgrades your inclusion in structures and different areas. In the event that you utilize a Wi-Fi network for settling on or accepting decisions and instant messages or for some other explanation, you recognize and concur that your utilization of such Wi-Fi network is admissible and that you are exclusively answerable for such use. Utilizing your Wi-Fi Calling highlight may give you admittance to an unstable Wi-Fi network which could affect your information security. You can debilitate Wi-Fi Calling by flipping it off in your gadget settings menu.

13. Crisis CALLS

On the off chance that you are in a space where your Service is looking for a remote sign or there is no remote sign or remote assistance, it is exceptionally plausible that a call to 911 won’t go through. Try not to depend entirely on your Service in a crisis circumstance. In a crisis, find the closest landline telephone and call for help.


You recognize and concur that utilization of any Walmart Family Mobile Product or Service is at your sole danger and that your Service might be inaccessible, interfered with, deferred or restricted for an assortment of reasons outside of Walmart Family Mobile’s control. Not all Products or Services (counting Plans) are accessible for buy or use in all business channels, in all spaces or with all gadgets. Administration is dependent upon transmission impediments brought about by certain gear and similarity issues, climatic, geological and different conditions. Further, Service might be incidentally rejected, restricted, interfered, suspended, or shortened because of framework limit limits, innovation movement or impediments forced by the Carrier, or as a result of hardware adjustments, overhauls, fixes or migrations or other comparative exercises essential or appropriate for the activity or improvement of the Carrier’s radio phone framework. Walmart Family Mobile doesn’t warrant or ensure the accessibility of organization Services or of some other administrations at a particular time or in a particular geographic area or that Services will be given without interference. Neither Walmart Family Mobile, nor any Carrier, will have any responsibility for Service disappointments, blackouts, interferences, deferrals, or restrictions of Service. In view of the danger of being struck by lightning, you ought not utilize your telephone outside during a lightning storm. You ought to likewise unplug the telephone’s force string and charger to stay away from electrical stun or potentially fire during a lightning storm. Certain telephone highlights may not be accessible with the Service or their usefulness might be restricted. All parts of the Service, including, Plan rates, contributions, highlights, usefulness and other item details are liable to change without notice or commitment. Whenever, Walmart Family Mobile maintains all authority to substitute as well as supplant any Product or Service with another Product or Service of practically identical quality.


You concur that neither we nor our workers, merchants, providers, or licensors are liable for any harms you may experience the ill effects of: (a) any Product or Service gave to you by or made by an outsider; (b) any demonstration or oversight by another gathering; (c) giving or neglecting to offer Types of assistance, including, however not restricted to, inadequacies or issues with a Phone or Service inclusion (for instance, dropped, obstructed, intruded on Service, and so forth); (d) mishaps or any wellbeing related cases emerging from or identified with our Products or Service; (e) substance or data got to on your Phone while utilizing our Products or Service; (f) an interference or disappointment in getting to or endeavoring to get to crisis administrations from a telephone, including through 911, upgraded 911 or something else; (g) interfered, fizzled, or erroneous area data administrations, (h) substance or data that is hindered by a spam channel, (I) harm to your telephone or any PC or hardware associated with your telephone, or harm to or loss of any data put away on your Phone, PC or gear from your utilization of the Services or from infections, worms, or downloads of malignant substance, materials, information, text, pictures, video or sound; or (j) things outside our ability to control, including demonstrations of God (for instance, climate related wonders, fire, seismic tremor, tropical storm, and so on), revolt, strike, war, psychological oppression or government orders or acts. You should execute proper protections to get your telephone, PC or hardware and to back-up your data put away on each.

16. Unapproved USE OF PRODUCTS

Walmart Family Mobile Products and Service are sold only for use by you, the end purchaser. The unapproved use or resale of your Walmart Family Mobile Phone establishes an infringement of your concurrence with Walmart Family Mobile and will refute the Limited Warranty related with your Phone. You make a deal to avoid opening, root, re-streak, escape, alter or adjust the form condition of your Walmart Family Mobile telephone in a way which clashes with Walmart Family Mobile’s Unlocking Policy referred to in Section IV underneath. You likewise make a deal to avoid utilizing unapproved PINs with your Phone or participate in some other unapproved or illicit utilization of your Walmart Family Mobile Phone or the Service, or help others in such demonstrations, or to sell or potentially send out Walmart Family Mobile Phones outside of the United States. Any endeavor to open your Walmart Family Mobile Phone in an unapproved way or to root, re-streak, escape, mess with or change the form condition of your Walmart Family Mobile Phone may bring about the powerlessness to open your gadget, keep up your gadget’s opened state, or in any case cause your gadget to breakdown. Such use alongside some other unapproved utilization of your Walmart Family Mobile Phone may bring about the quick suspension or end of your Walmart Family Mobile Service without notice and lawful activity. Walmart Family Mobile will stringently implement its privileges under this arrangement and will indict violators to the full degree of the law. You concur that any infringement of this arrangement through your ill-advised, illicit, or unapproved use or offer of your Walmart Family Mobile Phone will qualifies Walmart Family Mobile for recuperate exchanged harms from you in the measure of at the very least $5,000 per Walmart Family Mobile Phone bought, sold, gained, or utilized disregarding this arrangement. For more data about the unapproved utilization of Walmart Family Mobile Phones

In the event that your Walmart Family Mobile Phone has a SIM card or assuming you have bought a SIM Kit, you consent to defend your SIM card and not to permit any unapproved individual to utilize your SIM card. You consent not to, straightforwardly or in a roundabout way, modify, sidestep, duplicate, deactivate, eliminate, figure out or in any case evade or replicate the encoded data put away on, or the encryption systems of your SIM card or to permit some other individual to do as such. Any infringement of the limitations on the utilization of your SIM card that are contained in this Section may bring about the prompt end of your Service without notice. Walmart Family Mobile and its Carriers or other specialist co-ops, may, every now and then, distantly update or change the encoded data on your SIM card.

17. Repayment

You consent to repay and hold innocuous TracFone Wireless, Inc., d/b/a Walmart Family Mobile and its parent, auxiliaries, associates, sellers, providers, and licensors and their previous, current and future officials, chiefs, representatives, back up plans, workers for hire, replacements and relegates from any liabilities, punishments, claims, reasons for activity, and requests brought by an outsider including the expenses, costs, and lawyers’ charges on account thereof emerging from or identified with your utilization of a Walmart Family Mobile Product or Service, whether situated in agreement or misdeed (counting severe responsibility) and paying little heed to the type of activity.


Most client concerns can be settled rapidly and to the consumer loyalty’s by reaching Customer Care at 1-877-440-9758. Prior to making any proper move, you consent to initially reach us and give a portrayal of your question, every single applicable archive, and your proposed goal. In the event that we can’t resolve your debate inside 30 days of your notification to us, you consent to present your question to restricting intervention or little cases court as gone ahead in this arrangement. Kindly forward your debate to TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 N.W. 112th Avenue, Miami, Florida 33178.

20. Decision OF LAW

This Agreement will be understood under the laws of the State in which you live regardless of its decision of law rules, aside from the mediation arrangement contained thus, which will be administered by the Federal Arbitration Act. Assuming you dwell outside of the United States, this Agreement will be administered by the laws of the territory of Florida.


This Agreement, the Privacy Policy, the Return Policy, the Limited Warranty, the Unlocking Policy, and any extra terms and conditions (to the degree appropriate) comprise the whole Agreement among You and TracFone Wireless, Inc. regarding any Walmart Family Mobile Product as well as Service. The disappointment of one or the other party to implement any of the terms put forward thus will not be interpreted to be a waiver of any such terms nor in any capacity influence the legitimacy and enforceability of these Terms. No waiver of a break of any term will be considered a waiver of some other or resulting penetrate of a term. In the occasion any arrangement contained in this Agreement is considered unenforceable under any circumstance, the excess arrangements will keep on being substantial and enforceable.

II. Merchandise exchange

To see the merchandise exchange (“Return Policy”) relevant for your Phone, kindly allude to the part beneath dependent on how you made your buy. Walmart Family Mobile doesn’t permit returns or give discounts to any SIM Starter Kits or Plans you may have bought.

Purchases made at a Walmart Store .

In the event that you bought a Walmart Family Mobile Phone from a Walmart store (and not from Tracffone straightforwardly either by telephone or on the web), your Phone buy is dependent upon Walmart store’s merchandise exchange. To decide if your buy is qualified for return, kindly contact the store where you initially made your buy. Tracfone won’t handle the arrival of any Walmart Family Mobile Phone offered to you by Walmart.

Online Purchases made on Walmart

In the event that you bought your Walmart Family Phone from, you have thirty (30) days from the date your telephone was conveyed to you to return it to us for either a trade or a discount. To handle a return, you should adhere to the return guidelines that accompanied your Phone and pay for the transportation cost to send it back to us.

To be qualified for a return you should meet the accompanying necessities:

· The Phone you are returning more likely than not been bought from Walmart Family Mobile’s true site and the IMEI number should be checked.

· You should return the Phone in like new, working condition, returned in the first maker’s bundling with all included adornments, including, gadget, battery, charger, and manual. The Phone should not have any fluid or actual harm.

· You should pay for the expense to dispatch the Phone back to us and incorporate a duplicate of your receipt.

In the event that anything is absent or the Phone isn’t in like-new condition, your shipment may not be acknowledged. On the off chance that a Phone has physical or fluid harm it can’t be returned and a credit won’t be given. Walmart Family Mobile will return ineligible gadgets to you at a similar location appeared on the transportation mark. No restocking, taking care of, or dispatching expenses will be charged to you for this gadget return.

III. Restricted WARRANTY

All new Walmart Family Mobile Phones (with the exception of iPhones) are covered by a one (1) year restricted guarantee controlled by Tracfone as gone ahead beneath.

All reconditioned or repaired telephones sold by Walmart Family Mobile (aside from iPhones) have a ninety (90) day restricted guarantee as do all remote extras sold by Walmart Family Mobile.

To the degree accessible for procurement, restored iPhones and ensured used Phones are not covered by a restricted guarantee however might be returned for a discount inside 30 days of procurement.

A Phone that you own which was not bought from Walmart Family Mobile however that is enlisted with Walmart Family Mobile under the Bring Your Own Phone program isn’t covered by this restricted guarantee.

How To Obtain Warranty Service .

To acquire guarantee administration for your Walmart Family Mobile Phone, kindly contact Customer Care at 1-877-440-9758. On the off chance that your concern can’t be settled via telephone, our professionals will furnish you with a Return Authorization Number, which you will use to send your Phone or potentially extras (“Product”) to the assigned Service Center for fix or substitution, at our alternative.

Terms of Limited Warranty :

  1. The restricted guarantee for any appropriate Product starts on the date of your buy and is just relevant for surrenders in material and workmanship that bring about Product disappointment during typical use.

  2. The restricted guarantee stretches out just to the first buyer (“Purchaser”) of the Product and isn’t assignable or adaptable to any ensuing buyer. The restricted guarantee stretches out just to Purchasers who buy the Product in its unique bundling from an approved seller or retailer. Upon demand from Walmart Family Mobile, the Purchaser should demonstrate the date of the first acquisition of the Product by a dated bill of offer or dated separated receipt.

  3. During the restricted guarantee time frame, Walmart Family Mobile will supplant or fix, at Walmart Family Mobile’s sole alternative, any imperfect Products or parts (besides as barred beneath) with new or restored Products or parts if such substitution or fix is required on account of Product breakdown or disappointment during typical utilization. Walmart Family Mobile may, in its sole attentiveness, supplant the Product with an alternate yet practically identical Product if a similar definite Product isn’t accessible. The substitution Product may comprise of restored hardware that contains utilized segments, some of which have been reprocessed. All pre-owned segments will conform to Product execution and dependability details.

  1. The restricted guarantee doesn’t cover loss of individual data, passwords, contacts, music, ringtones, pictures, recordings, applications or other substance, memory cards, programming, deserts in appearance, restorative, brightening or primary things, including outlining, and any non-employable parts. Walmart Family Mobile’s restriction of responsibility under this restricted guarantee is the genuine money estimation of the Product at the time the Purchaser returns the Product to Walmart Family Mobile for fix, controlled by the cost paid by the Purchaser for the Product less a sensible sum for utilization. Walmart Family Mobile will not be at risk for some other misfortunes or harms. These cures are the Purchaser’s select solutions for penetrate of guarantee.

  2. The Purchaser will have no inclusion or advantages under this restricted guarantee if any of the accompanying conditions are appropriate:

(a) The Product has been exposed to unusual use, strange conditions, ill-advised capacity, openness to dampness or moistness, unapproved changes, unapproved associations, unapproved fix, abuse, disregard, misuse, mishap, adjustment, inappropriate establishment, or different demonstrations which are not the deficiency of Walmart Family Mobile, including harm brought about by transportation.

(b) The Product has been harmed from outer causes like impact with an article, or from fire, flooding, sand, soil, windstorm, lightning, seismic tremor or harm from openness to climate conditions, a demonstration of God, or battery spillage, robbery, blown breaker, or inappropriate utilization of any electrical source, harm brought about by PC or web infections, bugs, worms, Trojan Horses, cancelbots or harm brought about by the association with different items not suggested for interconnection by Walmart Family Mobile.

(c) Walmart Family Mobile was not educated recorded as a hard copy regarding the supposed deformity or breakdown of the Product inside fourteen (14) days after the lapse of the appropriate restricted guarantee time frame.

(d) The Product chronic number plate or the improvement information code has been eliminated, ruined or adjusted.

(e) The imperfection or harm was brought about by the blemished capacity of the phone framework or by lacking sign gathering by the outside recieving wire, or infections or other programming issues brought into the Product.

(f) The Product is outside of the restricted guarantee time frame.

  1. Walmart Family Mobile will not be at risk for delay in delivering administration under the restricted guarantee, loss of utilization of the assistance during the time frame that the item is returned for swap or guarantee administration or for the misfortune or unapproved utilization of client passwords, individual data, contacts, pictures, recordings, applications, music, ringtones and other substance.

  2. Walmart Family Mobile neither expects nor approves any approved help community or some other individual or element to accept for it some other commitment or responsibility past that which is explicitly accommodated in this restricted guarantee including the supplier or dealer of any maintenance agreement or administration arrangement.

  3. This is the whole guarantee between Walmart Family Mobile and the Purchaser, and supplants all earlier and contemporaneous arrangements or understandings, oral or composed, identifying with the Product, and no portrayal, guarantee or condition not contained thus will alter these terms.

  4. This restricted guarantee apportions the danger of disappointment of the Product between the Purchaser and Walmart Family Mobile. The portion is perceived by the Purchaser and is reflected in the price tag. A few states don’t permit the rejection or constraint of accidental and important harms, so sure of the above limits or avoidances may not concern you (the Purchaser). This restricted guarantee gives the Purchaser explicit lawful rights and the Purchaser may likewise have different rights which change from one state to another.

IV. Opening POLICY

For Customers with Walmart Family Mobile Phones Capable of Being Unlocked :

Walmart Family Mobile will give an opening code to clients who solicitation opening, if they meet the accompanying conditions:

(a) Customers should demand telephone opening. Walmart Family Mobile will open telephones of current and previous Walmart Family Mobile clients without charge. Non-previous clients may demand telephone opening, yet Walmart Family Mobile may charge a sensible expense.

(b) The Walmart Family Mobile Phone probably been initiated on Walmart Family Mobile Service for no less than a year with Rate Plans recovered in no less than a year.

(c) Customers should have a Walmart Family Mobile Phone that has not been accounted for taken, lost, or connected with deceitful movement.

(d) If a client on favorable terms mentioning opening of their telephone is conveyed as military, endless supply of organization papers, Walmart Family Mobile will respect that client’s opening solicitation.

For Customers with Walmart Family Mobile Phones Not Capable of Being Unlocked : Walmart Family Mobile will furnish clients with an incomplete discount or credit against the acquisition of another telephone in the event that they meet the accompanying conditions:

(a) Customers should demand telephone opening.

(b) Customers probably had their bolted Phone enacted on Walmart Family Mobile Service for no less than a year and not have had their phone number reused or ported.

(c) Customers should demand this break opening arrangement while their Service is dynamic or inside 60 days after their Service terminates. This 60-day effortlessness period applies regardless of whether the client’s phone number was reused or ported.

(d) Customers should have a Walmart Family Mobile Phone that is in working condition.

(e) Customers should have a Walmart Family Mobile Phone that isn’t accounted for taken, lost, or connected with false action.

(f) If a client on favorable terms mentioning handset opening is sent as military, endless supply of arrangement papers, Walmart Family Mobile Phone will respect that client’s opening solicitation by sending a discount for the exchange estimation of the utilized, bolted telephone returned by the client regardless of the a year of administration qualification necessity set out above.

(g) Customers are qualified for this program just once every twelve a year.

After a qualified client contacts Walmart Family Mobile to demand a halfway discount of their unlockable Phone, Walmart Family Mobile will give a prepaid mailer to the client to return the Phone. Endless supply of the Phone, Walmart Family Mobile will send the client a check utilizing a foreordained equation agreed among Tracfone and the FCC. Qualified clients may choose to have the exchange estimation of their telephone applied to the expense of another Walmart Family Mobile telephone that is fit for being opened.

Clients who might want to check in the event that they are qualified or present an opening solicitation can do as such by calling Customer Care at 1-877-760-8760.

Walmart Family Mobile may deny any opening solicitation that would bring about a maltreatment of its opening strategy at set out in this Section or is important for a push to cheat Walmart Family Mobile or its clients. Walmart Family Mobile’s opening strategy is liable to change whenever without early notification.


1. What does family mobile mean?

mobile virtual organization administrator

Walmart Family Mobile is a mobile virtual organization administrator (MVNO), which implies it offers rebate wireless plans utilizing another’s organization. We’ll go over all you require to think about the organization’s arrangements, execution, and client support in this Walmart Family Mobile survey.

2. What organization does family mobile use?

Foundation: Walmart Family Mobile Powered by T-Mobile is a postpaid, no yearly agreement remote help accessible just at Walmart stores from one side of the country to the other and through Walmart, highlighting 4G LTE information speeds on T-Mobile’s cross country organization.

3. What telephones work on Walmart Family Mobile?

You’ll simply have to check if your telephone is viable with Walmart Family Mobile:

• T-Mobile viable telephone or an opened GSM telephone that works at 1900 MHZ recurrence (band 2)

• LTE administration requires Band 2, Band 4 and in certain spaces Band 12.

• Text BYOP∆ to 611611 to check telephone similarity.

4. Can I put my family mobile SIM card in another telephone?

Walmart Family Mobile telephone or an opened GSM-proficient telephone with a Family Mobile SIM Card. Snap the catch underneath, the telephone number and remaining advantages (assuming any) will be moved to the new telephone.

5. What transporter is straight talk?

Straight Talk is a sort of transporter known as a MVNO (mobile virtual organization administrator), which implies that it doesn’t run or possess a remote organization. All things considered, it buys the option to utilize towers from AT&T, T-Mobile, Verizon, and Sprint.

6. Is Family Mobile a 5G?

WE’RE 5G READY WHEN YOU ARE! 5G Capable gadget and SIM required. Real accessibility, inclusion and speed may differ. During times of blockage, Walmart Family Mobile clients may see diminished paces versus transporter marked clients.

7. Can you keep your number with Walmart Family Mobile?

In the event that you need to change to Walmart Family Mobile and keep your number, you can bring a viable gadget or buy another one. To ensure that your current telephone will chip away at the help, text BYOP to 611611 or follow this connection. … On the off chance that you like to buy another telephone, you can shop on the web or visit your neighborhood Walmart.

8. Can I utilize a Verizon telephone with Walmart Family Mobile?

Verizon utilizes CDMA innovation while T-Moble utilizes GSM. Apparently, Verizon telephones don’t have SIM cards. Their telephones will not work on T-Mobile. Verizon utilizes CDMA innovation while T-Moble utilizes GSM.

9. Are Walmart Family Mobile telephones opened?

Walmart Family Mobile is claimed by TracFone Wireless and follows the equivalent opening arrangement as their different brands. The gadget should be utilized on their administration consistently for a year or you can make a money related installment and they will open it. This is ordinarily $150.

10. Is Family Mobile viable with straight talk?

Your telephone is probabally the G530T, as Family Mobile uses the T-mobile organization. The telephone should work with Straight Talk’s T-Mobile organization. … That telephone is half viable with the AT&T network as well if it’s opened. Remember that Family Mobile and Straight Talk are both Tracfone brands.


Walmart Family Mobile Powered by T-Mobile as of now conveys Walmart’s most reduced valued remote plans with limitless talk, text and information on T-Mobile’s cross country organization, and beginning tomorrow, April 18, those arrangements are getting significantly better. Clients will get up to 500MB more 4G LTE information at a similar ease - that is twofold the 4G LTE information on the organization’s entrance level arrangement. Furthermore, shockingly better, existing clients will consequently get the additional information without making the slightest effort. The refreshed plans are as per the following:

 $29.88/month – Unlimited Talk, Text and Data with up to 1GB of 4G LTE information (up from 500MB)

 $39.88/month – Unlimited Talk, Text and Data with up to 3GB of 4G LTE information (up from 2.5GB)

These plans are liberated from limitations like constraining clients to pursue auto-pay or go through the motions. Also, not surprisingly, clients who pursue different lines can save $5 off each extra line.

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