Why is FedEx so bad?

Why is FedEx so bad? Due to covid-19 impacts, the recent move of FedEx fulfillment center, and the low supply of workers, we are seeing some slight transit (shipping) delays. FedEx is still suffering in part from the loss of the Amazon contract. In addition, seasonal weather events and other disruptions may occur and cause delays for inbound and outbound shipments.

FedEx response towards complaints:

The main factors impacting our fulfillment and shipping speeds are:

  1. Backlog due to the move to our new Fulfillment Center
  2. The massive increase in shipments due to the shift in working habits and more employees working from home and events being virtual
  3. Availability of workforce. We have spoken with many experts and colleagues across multiple physical product verticals and the lack of being able to find workers is a widespread concern
  4. All carriers including USPS, UPS and FedEx continue to have slower transit times due to increased volume and lower staffing

At this time we are evaluating our orders queue and options daily but for the time being, all orders placed with priority shipping methods are being treated with the highest priority.

For example, NextDayAir orders, 2nd Day Air orders, and then standard Ground are processed and shipped first. Lowest cost orders which actually use both UPS and USPS are the lowest priority although we are still trying to process those as fast as we can as well.

At this time we are seeing an average shipping speed of about 20-25 business days for 'lowest-cost orders shipped within the US and around 8-10 weeks for orders being sent internationally. These timelines include both the time required for us to fulfill the order and the shipping transit time for UPS/USPS.

To help set proper expectations, here are the shipping and fulfillment times for the other most common shipping methods customers use:

  • Lowest Cost w/international tracking: 4-6 weeks
  • Standard (UPS Ground): 7-9 business days
  • Fastest/Guaranteed: 3-4 business days

Problem with a delivery issue

FedEx and other delivery services are making more online presence. If a customer faces one day delay in delivery of the package- this creates a negative impact. A delay is caused due to:

  1. The package gets stuck if the address and the document issued by the provider are not cleared in logistics.
  2. You are not present at home to collect the package. Even a neighbor’s address is not given to drop the package in your absence.
  3. A national holiday, mainly New Year, is celebrated in FedEx. Thus, delivery is delayed.
  4. Package documents are not mentioned as per the request from FedEx’s end.
  5. Package delivery is delayed due to extreme weather conditions.
  6. These delays are not always FedEx’s fault. Thus, simply concluding FedEx to be bad is injustice over here.

The issue with the driver of FedEx

The customer gets angry if the delivery boy didn’t reach on time. FedEx can’t be blamed directly for this. The responsible drivers always make sure that the packages are delivered to the person concerned. They never put down the parcel at the doorstep without anyone collecting it. The employees are allowed to take prompt decisions if no one is there to collect the package. The address of the neighbor must be mentioned in your package so that they can deliver it.

Not every driver is genuine or sincere. Even if the package is told to be delivered, it didn’t! You can get in touch with the customer care of FedEx. This will help you to know where it went wrong and why!

Package is delayed

This is one of the top reasons for every customer to comment that FedEx is bad and irresponsible. The package is delayed due to ample reasons. The customs are not cleared due to a lack of notable documents. The delivery boy does not identify the package number. The parcel originated at the shippers’ usual location, where FedEx holds it for clear documentation.

The aim of FedEx is to resolve any issue related to the package. FedEx receives missing information on the parcel. This delays the verification process. Unless the details are perfect, FedEx cannot release any parcel out of their store. The verification clearance procedure is secured. It imports duty and VAT.

If you aren’t receiving your FedEx package, you can log in online using your respective online details. There is an option of ‘Estimated Delivery’ where you can track your package delivery date. It often happens that FedEx doesn’t update the tracking details online. The number of the packages shipped is still in transit, and waiting for clearance. Once the shipping is done through the USPS, if you aren’t getting any track of your parcel- reach out to the FedEx customer care services at 80033339.

Complaints about the holiday second package fraud

The number of the package volumes up, when it is near to the holiday season or month. The increased number of items is because someone is buying it, using a stolen identity. For example, a customer buying a leather jacket or similar items- paying dollars. They receive a message ‘failed to deliver.’ This means something is wrong with the parcel or it is stolen.

FedEx, in a similar situation, acts to be more conscious. They will get your delivery item two days before the estimated delivery date. Still, if you face a similar issue, get in touch with FedEx immediately!

Tracking Options of FedEx

FedEx Tracking, the tool at the top of your page gives you shipment updates in just one click. A tool built for speed, simplicity, and convenience. Save your shipments straight to our homepage, so you don’t have to log in to find out where your packages are.

  • 1. FedEx Mobile Tracking
    FedEx Tracking for mobile is our most convenient tracking tool, giving you updates while you’re on the go so you can stay on top of your shipments 24/7 and from any location. It offers all the power of FedEx Tracking in the palm of your hand.

  • 2. Track by Reference
    When creating a shipment, you can assign a reference like a purchase order number or customer number (up to 35 characters) to help track shipments without entering tracking numbers.

  • 3. Tracking History
    Log in to a ups.com account to view up to 75 of your most recently tracked shipments. You can store up to 50 tracking numbers in your Tracking History table for easy access. This is also the place to add or change a shipment description for a quick, at-a-glance reference.

Q. I tracked my shipment online and there wasn’t any update. What should I do?

Packages in the FedEx system are scanned at various points between pickup and delivery. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may still be traveling as intended. For more information please contact FedEx Customer Service at 800 FedEx (800 33339).

Q. When I first tracked my shipment online, it had an estimated delivery date, which is not there anymore. What does this mean?

When a shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the package to be delivered. Delivery commitment changes based on the type of delays and our effort to mitigate the delay. For more information on your shipment, please call FedEx Customer Service.

Q. Can I change the delivery address for my shipment?

Yes, you can change the delivery address only if the requested change is in the same country and if the shipment is still at its origin. Please note that rerouting a shipment attracts a correction surcharge. For further information, please contact FedEx Customer Service at 800 FedEx (800 33339).

FedEx Pakistan Customer service number:

Call Customer Service at Tel: 111 811 111 to get a shipping quote and transit times. * Transit times and delivery commitments may vary depending on origin and destination. Find the delivery time for your shipment or contact Customer Service for further details.

FedEx vs UPS

  • FedEx and UPS are the largest global courier delivery services; FedEx has a net income of about $2 billion on revenues of $42 billion while UPS is larger, with a net income of about $3 billion and revenues of $53 billion.

  • Both companies are headquartered in the U.S. but UPS has a larger market share in Europe and a larger share of its revenues come from Europe.

  • FedEx has a larger fleet of airplanes while UPS has a larger fleet of ground vehicles.

  • FedEx has a deal with the US Postal Service - the SmartPost Service - where FedEx picks up and processes e-commerce shipments and transports them via jet to their location, and USPS makes the final delivery to the recipient. Apple tends to use FedEx for handling its e-commerce shipments (often directly from China) while Amazon uses UPS much more frequently than FedEx.

FedEx vs. UPS: Ground Services Compared

FedEx and UPS are direct competitors. This means that every service they offer tends to match closely to the others in terms of price, delivery times, and features. For example, here’s how UPS and FedEx compare in terms of their most common service: ground.

FedEx Ground vs. UPS Ground

Both services offer ground-based shipping within the domestic US. Here’s how they compare.

FedEx Ground Service Details

  • Delivery lead times between 1 - 5 five business days within the contiguous US; 3-7 business days for Hawaii and Alaska
  • Delivers Monday - Friday
  • No weekend delivery
  • Weight limit is 150 pounds (68 kg); length limit is 108 inches (274 cm) and 130 inches (330 cm) for girth
  • Offers guaranteed delivery
  • Packages insured up to $100
  • Package tracking

UPS Ground Service Details

  • Delivers within 1 - 6 days within all 50 US states
  • Delivers Monday - Friday
  • No weekend deliveries
  • Weight limit of 150 pounds (68 kg)
  • Offers guaranteed delivery
  • Offers up to $100 in insurance
  • Package tracking

Takeaway: Both UPS and FedEx Ground deliver to every state in less than a week. Delivery times are comparable, come with a guarantee, and include tracking.

Update: Both companies have halted their delivery guarantees until the end of COVID-related restrictions.

UPS vs FedEx: Which Is Cheaper?

Now let’s compare the rates of UPS and FedEx to find who is cheapest.

Let’s assume we ship something on a Monday from San Francisco, CA to New York, NY.

Domestic Shipping

Below are the retail rates for cross-country domestic shipping rates between major US cities, with fuel surcharges included:

Rates for 3 lb. package (13" x 12" x 2") from SF to NY

Courier Service Delivery Time Cost (Retail) in USD
UPS Next Day Air Early Tuesday, 8 AM $121.22
FedEx First Overnight Tuesday, 8 AM $120.27
UPS Next Day Air Tuesday, 10:30 AM $89.64
FedEx Priority Overnight Tuesday, 10:30 AM $88.18
UPS Next Day Air Saver Tuesday, 3 PM $81.61
FedEx Standard Overnight Tuesday, 3 PM $80.26
UPS 2nd Day Air AM Wednesday, 10:30 AM $45.25
FedEx 2 Day 2 AM Wednesday, 10:30 AM $44.51
UPS 2nd Day Air Wednesday, End of Day $39.52
FedEx 2 Day Wednesday, 4:30 PM $38.86
UPS 3 Day Select Thursday, End of Day $32.03
FedEx Express Saver Thursday, 4:30 PM $31.52
UPS Ground Monday, End of Day $15.41
FedEx Ground 3 - 6 Working Days

Both companies offer similar, time-sensitive services at very similar rates. However, FedEx’s rates are cheaper than UPS for domestic city-to-city shipping.

12 Secrets of FedEx Delivery Drivers


According to Ian, a former driver in Ohio, FedEx Express and FedEx Ground are actually two separate entities. “Most of the routes for Ground are contracted out to save money,” he says. “People can purchase the routes [from FedEx] and then hire their own drivers.” While that shouldn’t affect the consumer all that much, Ian says that he sometimes encountered people who were upset that, as an Express employee, he couldn’t pick up Ground packages. Ground drivers also tend to handle the larger, heavier items that aren’t being sent overnight. “Express can be more business and paperwork,” he says.

Another key difference: FedEx Express drivers often get sleek Mercedes Sprinter vans, while Ground has to settle for whatever their contractor wants them to use. Ian drove for both, but when he was a Ground driver, “I didn’t have any heat or air conditioning. In winter, it was like driving a giant freezer.”


Although Express trucks are fancy, they’re not loaded with GPS or other high-tech distractions. According to Tony, an Express driver based in Georgia, the company frowns on having electronic devices of any kind in the cab. “None of the trucks even have radios,” he says. “You’re supposed to leave your phone in the back with the packages.” Headphones and earbuds are also prohibited, although Tony says some drivers use a wireless Bluetooth speaker upfront to stream music from their phone in the back. For directions, drivers use map books—but most know their route well enough to not need the help.


Despite the occasional security camera footage of FedEx and UPS drivers tossing packages over fences or otherwise trying their best to use boxes as footballs, the reality is that drivers have no desire to mishandle your goods—just the opposite. "If a driver does throw packages [or] break stuff he’ll be cut very quickly,” says James, a Ground driver from Washington. “My contractor has a bonus every month. It’s like $50 to $100 for doing good. It’s an equation [based] on how many mis-deliveries and late pickups I have. If I come clean with nothing wrong for the month, I get the full bonus.”


People tend to try and cloak more valuable shipments by using a little misdirection: Ian says he’s seen a number of packages sent along in diaper boxes to throw people off the value of their contents. “They can weigh something like 80 pounds, or as little as five ounces, but it’s never actual diapers,” he says. He can also tell if people are shipping ammo—it rattles—or blood, but the latter is a bit of a cheat: Biohazards are clearly marked (or should be). “And no one wants to spill them.”


For packages where the sender doesn’t require a signature, FedEx employees are left to use their own discretion on whether to leave a package unattended or reserve delivery for another day. If the address or neighborhood seems to run down or otherwise at a higher risk of theft, they may opt for the latter. If not, they’ll do their best to make the delivery discreet. “I go out of my way to keep packages secure and out of sight from the public,” James says. “For instance, many houses have pillars, so I try to conceal the package behind them so it’s hard to see from the street.”


One of the top reasons your package might be delayed? Because the driver doesn’t know which house is yours. “People are bad about not putting numbers on their house,” Tony says. “I’ll wind up driving up and down the road, trying to figure out which house I need or which entrance to use.”


While FedEx sorting facilities get visits from DEA agents and their drug-sniffing canines, Ian says that drivers can often tell when someone is trying to make them inadvertent drug couriers. “People will wrap packages of weed in tons of duct tape or use some kind of fragrance to mask the smell,” he says. “It’s all a giveaway.” Sometimes, agents will let the drivers deliver the package so recipients can get delivered to a jail cell.


Package volume obviously goes up during the holidays, but Tony says that there’s also an increase in items bought using someone’s stolen identity. “People will order something, maybe thousands of dollars worth of leather jackets, and then say they’ll pick it up at the sorting facility,” he says. “That way, they can avoid having it delivered to the address on file with the [stolen] card.” But there’s a wrinkle: FedEx is often so efficient during this time of the year that items they expect to arrive in three days might get there in two. “Then you get people calling up asking who ordered all these jackets.”


Dogs and delivery people have a rich, occasionally ■■■■■■ history. If you have a time-sensitive delivery coming, you may want to rethink letting your canine roam the front yard. “Some dog owners don’t seem to understand that if your dog is roaming loose I won’t try and get into your property,” James says. “I know some drivers who know specific dogs and refuse to leave their trucks if the dog is there. If the dog walks up to me I’ll pet him and leave the package. But if he gets hostile, I’ll try again the next day.”


When driving, Ian would sometimes notice a tail behind him. That’s because some thieves have been known to follow delivery drivers and scoop up packages as they’re being dropped off. “We were taught to keep an eye out for familiar vehicles following us,” he says. “They knew people weren’t at home during the day, would wait until we were around the corner, and then pick up the package.” If you’re ordering something expensive like a TV, this is a good reason to request a signature. “It blows my mind how many people wouldn’t bother paying the extra $2.50 to make the signature required.”


When Tony sees packages arrive from freight trucks looking like they’ve been beaten with baseball bats, chances are it’s due in part because the shipper has re-used a box too often. The weakened cardboard is giving out, forcing employees to label it damaged upon arrival and hope nothing is broken. “We never want to deliver something broken,” he says. “Sometimes we’ll repackage it.”


Drivers don’t usually have set shifts. Instead, their day ends when all packages have been delivered, so being efficient with their time is important.

Frequently Asked Questions

1- Why is FedEx so bad in 2020?

FedEx is still suffering in part from the loss of the Amazon contract. In addition, the pandemic shifted the emphasis to residential delivery. FedEx’s strategy was to fob this less profitable business onto independent contractors, and those contractors have developed a decidedly mixed reputation.

2- Why is FedEx so much worse than ups?

FedEx- has a better overnight business and is proven because they have a larger per day number of shipments than UPS does in its overnight service. UPS- on the other hand, has a much larger distribution range and has a more solidified and easier to use shipping process aside from the overnight delivery.

3- Why is FedEx so slow 2021?

All carriers including USPS, UPS and FedEx continue to have slower transit times due to increased volume and lower staffing.

4- Does FedEx steal packages?

FedEx generally covers the first $100 of value of a package unless you purchase additional insurance or can prove that they damaged an item worth more than that. FedEx coverage extends to lost and damaged packages, but there may not be anything that they can do if the package was successfully delivered and then stolen.

5- Why Amazon stopped using FedEx?

Amazon added that it was halting the service to make sure FedEx is able to manage cutoffs for delivery by Christmas and so that customers are able to receive their packages on time.

6- Does FedEx intentionally hold packages?

They intentionally hold packages coming in from other countries until Customs, and any other concerned government agencies can do their clearance inspections. If a plane can’t take off due to weather conditions, the packages are intentionally held.

7- Is UPS more reliable than FedEx?

UPS is the most popular service for large packages and overnight deliveries. When something is time sensitive and you need it to arrive on time, UPS has the best track record. Reliability: The UPS and FedEx services are much more stable and therefore, preferred for businesses and their time critical shipments.

8- Is DHL better than FedEx?

Both DHL and FedEx have their own unique service options and pros and cons, with FedEx typically being a better option for rapid deliveries in the U.S. and DHL rates generally working better for cross-border shipments. Ultimately, the choice between the two couriers comes down to your own specific business needs.

9- Is UPS or FedEx more expensive?

FedEx Home Delivery has the same delivery time and costs as FedEx Ground, so it’s still more expensive than UPS Ground. Both services deliver on Saturdays; only FedEx has standard Sunday delivery. And, while busy UPS drivers often work into the evenings, only FedEx has pre-arranged evening delivery options.

10- Which mail carrier is fastest?

Priority Mail Express is the fastest mail service offered by the Postal Service. It provides guaranteed 1-Day or 2-Day expedited service by 3 p.m. for any mailable matter and includes $100 of insurance coverage. Priority Mail Express delivery is offered 365 days a year in many locations.

11- Does Amazon no longer use FedEx?

Last month, Amazon abruptly banned third-party sellers from using FedEx Ground, forcing them instead to use UPS or Amazon’s own delivery arm, because it said FedEx wasn’t delivering items fast enough. However, this week Amazon announced it is ending the FedEx ban.

12- Does Amazon ever use FedEx?

Amazon packages are randomly shipped via Amazon, UPS, USPS, or FedEx. Amazon utilizes USPS frequently to ship that last mile to rural areas as it is 1 to 2 times more expensive for other deliverer to deliver to rural addresses.

13- How can I refuse a FedEx delivery?

If a signature is required:

  • Refuse a signature required package by telling the driver you don’t want the package and refusing to sign for it
  • For most businesses, refusal of packages can be done by a receptionist or gatekeeper
  • Remember, don’t sign acknowledging receipt if you are refusing the package
  • If you miss three delivery attempts, a signature required package will automatically be returned to sender

14- Can FedEx deliver earlier than expected?

Sure. The delivery guarantee on a service is the deadline, not the delivery time. If your package has a 10:30am delivery time it will be delivered no later than 10:30am unless there are unforeseen delays.

15- Is FedEx supposed to knock?

Many packages today are sent without requiring a signature for delivery. Use FedEx Delivery Manager to let your driver know you want a ring-or a knock. You can leave instructions for drivers to always ring your doorbell or knock on your door when a package is being left.


FedEx is still suffering in part from the loss of the Amazon contract. In addition, the pandemic shifted the emphasis to residential delivery. FedEx’s strategy was to fob this less profitable business onto independent contractors, and those contractors have developed a decidedly mixed reputation.

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How Late Does FedEx Deliver

Why is FedEx so bad? FedEx is one of the most well-known courier service providers, ensuring prompt and dependable delivery. A small percentage of customers have complained about FedEx on several occasions. For decades, this brand has been the clients’ brand of choice for top-notch service. FedEx is known for its dependability. If you delve into the details of FedEx, you won’t be able to say it’s that horrible.


FedEx has dominated the courier services sector for decades. It provides customers with the most convenient and dependable services. FedEx problems can occur for a variety of causes. It has a solution for every issue that a consumer may have. They have a professional and quick customer support team on hand to assist you. Keep an eye on your package to see if it has been delayed.

FedEx: A Closer Look

  • FedEx headquartered is in Memphis, Tennessee. It was Founded in 1971.

  • At FedEx Office locations, a variety of services are available, including digital printing, document scan, passport picture services, and computer rentals.

  • There are 654 planes in the aircraft fleet.

  • Ships an average of 3.4 million packages per day and more than 7 million pounds of cargo per day.

  • Ships on the average of 3.4 million parcels per day and over 7 million pounds of cargo per day.

  • Maintains a network of pick-up and drop-off locations.


Main Factors affecting Shipment Speed:

The following are the primary elements that influence our fulfilment and shipment speed:

  • Due to the relocation to our new Fulfillment Center, there is a backlog.

  • The significant growth in shipping as a result of the shift in working habits, with more workers working from home and virtual events.

  • We’ve spoken with a number of specialists and colleagues from a variety of physical product industries, and the inability to locate personnel is a common complaint.

  • Due to increased volume and decreased staffing, all carriers, including USPS, UPS, and FedEx, continue to experience longer transit times.

FedEx Services

FedEx also offers a variety of unusual services, including the following:

  • FedEx International Flight, which uses the next flight out to deliver packages as quickly as feasible.

  • FedEx International First is a service that provides next-day delivery to a select number of locations.

  • FedEx International Priority is a service that guarantees package delivery in one to three business days.

  • FedEx International Economy is a service that guarantees parcel delivery within five business days.

  • FedEx Same-Day is a service that delivers non-freight shipments inside the United States the same day.

  • FedEx 2-Day is a service that delivers non-freight shipments inside the United States in two days.

  • FedEx 3-Day is a service that delivers non-freight shipments inside the United States in three days.

FedEx’s Advantages and Disadvantages

FedEx has its own set of advantages and disadvantages. Here are a few examples:

FedEx’s advantages

  • Provides insurance protection for packages.

  • Discounts ranging from 6% to 20% are available.

  • Package tracking is extremely effective because to the FedEx tracking number system used by the courier.

  • In-person assistance is also available.

  • Ships packages up to 150 pounds in weight.

  • Deliveries are available on weekends.

FedEx’s disadvantages

  • There are fewer pick-up and drop-off points.

  • For one-time shipments, customers are charged a pick-up fee.

  • Pick-ups based on a service.

  • A limited number of free packing options are available.

  • Shipping costs are generally greater.


While FedEx is recognized for delivering time-sensitive packages quickly within the United States, DHL international shipping rates are normally less expensive, yet both couriers have unique shipping alternatives that make them superior for particular situations. Comparing them is the most effective approach of determining which is ideal for your company.


DHL and FedEx Comparison

  • Overnight Express Delivery: FedEx is usually the preferable option for domestic delivery when it comes to overnight express delivery. Take a look at our comparison.

  • DHL and FedEx both charge higher prices for same-day delivery services, although DHL charges are often less expensive for domestic packages in the end. When comparing DHL international shipping costs to FedEx international shipping rates, DHL rates are typically less expensive.

  • Member Programs: Both courier firms have distinct member programs for its customers. The FedEx Advantage Program offers flat pricing on a variety of delivery alternatives, whereas DHL’s Bonus Program offers vouchers for free package shipments.

  • Both carriers provide excellent international service support, making them both good options for cross-border shipments.

  • International Shipping Insurance: Both couriers give up to $100 in insurance for the reported value of the shipment to their customers. For packages worth between $100 and $300, both DHL and FedEx provide flat-rate insurance alternatives.

FedEx and DHL Shipping Charges

Let’s have a look at the shipping charges from DHL and FedEx. Let’s say you’re shipping a 3-pound box from New York to London. Here are the rates, along with their pricing.

Courier Service Time Frame for Delivery Price
FedEx International Priority 2 business days $163.37
FedEx International First 2 business days $216.72
DHL Express Worldwide 1- 3 business days $96.70
DHL Express Worldwide 5 business days $118.50


For domestic transit in the United States, FedEx shipping is usually faster. When it comes to overseas shipping, DHL Express is usually the quickest option, with orders completed in as little as three business days. While DHL and FedEx are both prominent freight couriers, each has its own history and heritage.

Frequently Asked Questions (FAQs)

Peoples usually asked many questions About “Why is FedEx so Bad” We discussed few of them below:

1. Is FedEx a reliable company?

The word that comes to mind when thinking of FedEx is reliability. They take customer service seriously and strive to resolve problems as quickly as possible. FedEx assures that your package will arrive on time.

2. What is the safest way to ship?

The United States Postal Service (USPS) is one of the greatest and most dependable shipping options for customer deliveries to their homes. The USPS service is by far the most affordable. There are numerous shipping options. First Class, Media, Priority, and Express Mail are the several types of mail.

3. Is FedEx’s overnight service reliable?

FedEx’s Overnight business service is far superior to that of rivals. Delivery services are 24/7. The quantity of shipments handled by this service exceeds that of any other brand.

4. UPS or FedEx, which is less expensive?

Both businesses provide similar, time-sensitive services at comparable prices. For domestic city-to-city shipping, however, FedEx is less expensive than UPS. If you are delivering a small package within the United States, FedEx shipping offers lower prices if you pay retail. However, if you use Easy-ship, UPS will offer you a lower pricing.

5. Is DHL superior to FedEx?

DHL and FedEx both have their own set of service options and advantages and disadvantages, with FedEx being a superior option for quick deliveries in the United States and DHL rates working better for cross-border shipments. In the end, the decision between the two couriers is based on your individual business demands.

6. Is it necessary for me to pay for something I did not order?

According to the Federal Trade Commission, you are not obligated to pay for a package you did not request. Federal rules make it illegal to send unsorted products to customers and then demand payment. Remember that if you receive a package that you did not order, you have the legal right to keep it.

7. How reliable is FedEx?

For merchants who need speedy, trustworthy shipment, FedEx is a fantastic choice. FedEx is especially good for air shipments and next-day deliveries. FedEx also offers a choice of international shipping solutions to suit a range of budgets and arrival schedules.


  • FedEx has long dominated courier services. It provides the most practical and dependable services. FedEx issues can arise for various reasons. It provides a solution for every consumer issue. They have a professional and fast customer support crew. Keep a watch on your package for delays. While FedEx is known for delivering time-sensitive shipments promptly within the US, DHL offers more affordable international shipping options.
  • Comparing them is the best way to determine which is best for your organization. FedEx shipping is frequently faster in the US. DHL Express is the fastest choice for international shipping, with orders delivered in as little as three business days. Both DHL and FedEx are well-known freight forwarders, yet each has its unique history.

Related Article

Why FedEx is so bad? FedEx is considered bad because of their late deliveries. Its reasons causing minor shipment delays are recent FedEx fulfillment center move, and labor shortages. That lost Amazon deal continues to hurt FedEx. There may also be seasonal weather events and other disturbances that create delays for FedEx delivery.

About FedEx

Quick Facts

Company FedEx
Trade name FDX
Type Public
Traded as NYSE: FDXDJTA, component, S&P 100 component, S&P 500 component
ISIN US31428X1063
Industry Transportation Services E-commerce
Founded May 5, 1971; 50 years ago
Founder Frederick W. Smith
Headquarters Memphis, Tennessee, United States
Area served Worldwide

FedEx Corporation, previously Federal Express Corporation and then FDX Corporation, is a worldwide American shipping and delivery services firm headquartered in Memphis, Tennessee. FedEx is a syllabic abbreviation for Federal Express, the name of the company’s first air division from 1973 to 2000.

FedEx is most well-known today for its air delivery service, FedEx Express, which was one of the first large shipping businesses to offer overnight delivery as a stand-alone service. FedEx has since launched FedEx Ground, FedEx Office (formerly known as Kinko’s), FedEx Supply Chain, and FedEx Freight, among other services, frequently in response to its primary competition, UPS.

FedEx’s prominence in the United States and throughout the world has made it a frequent subject of popular culture, as evidenced by the film Cast Away and several of its marketing slogans (most famously “when it absolutely positively has to be there overnight”).


Additionally, FedEx has acquired the naming rights to FedEx Field, home of the National Football League’s Washington Redskins, and FedEx Forum, home of the NBA’s Memphis Grizzlies.

FedEx’s air shipping services have established a primary hub, dubbed the “Superhub,” at Memphis International Airport, which will become the world’s largest cargo airport by 2020, and Hong Kong as the world’s second busiest cargo airport after Memphis. FedEx is also a key government contractor, assisting the US Postal Service with the transportation of certain items via its service FedEx SmartPost.

The Advantages and Disadvantages of FedEx

FedEx has a number of pros and cons of its own. Following are a few examples:

The advantages of FedEx

  • Protects packages with insurance.

  • There are discounts ranging from 6% to 20% available.

  • Due to the courier’s usage of the FedEx tracking number system, package tracking is exceptionally effective.

  • Additionally, in-person assistance is available.

  • Ships packages weighing up to 150 pounds.

  • Weekend deliveries are possible.

The disadvantages of FedEx

  • There are fewer drop-off and pick-up locations.

  • Customers are charged a pick-up fee for one-time delivery.

  • Pick-ups on a service-by-service basis.

  • There are a limited number of complimentary packing alternatives available.

  • Generally, shipping charges are higher.

Comparison of DHL and FedEx

FedEx is typically the preferred option for domestic overnight express delivery. Consider our comparison.

Both DHL and FedEx charge a premium for same-day delivery services, while DHL is frequently less expensive for domestic deliveries. When comparing DHL’s international shipping prices to those of FedEx, DHL’s charges are often less expensive.

FedEx has long been the market leader in courier services. It offers the most cost-effective and dependable services. FedEx problems can occur for a variety of causes. It addresses every consumer concern.

They have a professional and responsive customer service team. Keep an eye out for delays with your package. While FedEx is well-known for expediting the delivery of time-sensitive packages within the United States, DHL offers more cheap international shipping choices.

International Shipping Insurance: Both carriers insure their clients’ shipments for up to $100 of the declared value. Both DHL and FedEx provide flat-rate insurance options for packages valued between $100 and $300.


Both courier companies provide separate member programmes to its consumers. FedEx Advantage Program members receive flat rates on a number of delivery options, whereas DHL Bonus Program members receive vouchers for free package shipments. Both carriers offer superior international service, which makes them both viable options for cross-border goods.

Fees for FedEx and DHL Shipping

Consider the shipping charges for DHL and FedEx. As an example, suppose you’re sending a three-pound box from New York to London. The rates are listed below, along with their associated pricing.

Courier Service

Time Frame for Delivery Price
FedEx International
5 business days $163.37
FedEx International First 2 business days $216.72
Time Frame for Delivery Price
DHL Express International
5 business days $96.70
2 business days $118.50


Comparing them is the only method to ascertain which is the best fit for your business. FedEx shipping is typically faster in the United States of America. DHL Express is the quickest way to ship internationally, delivering shipments in as little as three business days. While both DHL and FedEx are well-known freight forwarders, they each have their own distinct histories.

FedEx problems go beyond limit

The issue for FedEx and other delivery providers is that users making more online transactions expect their things to arrive faster than ever before. And, in general, they are unwilling to pay for it.

Indeed, Amazon has never accounted for a significant enough portion of FedEx’s income to qualify as a major customer. And analysts say Amazon is far more reliant on third-party services, such as the US Postal Service and UPS.

  • FedEx is expanding its residential delivery service, including weekend delivery, as it transitions away from Amazon – a costly step to undertake while losing such a large volume customer.

  • FedEx just lost their Amazon business, which was one of the least profitable segments of the corporation. Due to its free delivery policy for Prime members, Amazon requires carriers to offer extremely low-cost delivery in order to compete for a cut of its huge and ever-growing number of goods.

  • FedEx (FDX) ceased shipping Amazon packages as part of its express service in June, and Amazon terminated its relationship with FedEx Ground in August. FedEx Ground is the company’s low-cost delivery service for homes and businesses.

Earlier this month, Amazon (AMZN) advised its third-party merchants to discontinue utilising FedEx Ground for Amazon Prime delivery, citing dependability concerns. Delivering items to residences is costly, especially since online buyers have grown accustomed to receiving packages for little or no expense.


However, with the Postal Service now delivering on Sundays, FedEx was forced to respond in kind, according to Helane Becker, a transportation analyst at Cowen. Other analysts are sceptical about FedEx’s new business plan.

FedEx response towards complaints:

The primary factors affecting their fulfilment and shipment times are the following:

  1. The enormous growth in shipments 2 is a result of a shift in work practises, with more workers working from home and events taking place virtually. They spoke with a variety of specialists and colleagues from a variety of physical product verticals, and the inability to locate labour is an universal worry.

  2. Due to increasing demand and reduced manpower, all carriers, including USPS 1, UPS, and FedEx, continue to have delayed transit times. They are currently analysing our order queue and shipping alternatives on a daily basis, but for the time being, all orders submitted using priority shipping methods will receive the highest priority.

For example, NextDayAir and 2nd Day Air orders are processed and sent first, followed by ordinary Ground orders. Orders with the lowest shipping costs that utilise both UPS and USPS are given the lowest priority, while they are still attempting to process them as quickly as possible.


At the moment, they are witnessing an average shipping 2 speed of approximately 20-25 business days for 'lowest-cost orders mailed within the United States and approximately 8-10 weeks for overseas orders. These timeframes encompass both the time required for them to fulfil the order and the time required for UPS/USPS to deliver the package.

Frequently Asked Questions - FAQs

People ask many questions about FedEx being bad. We discussed a few of them below:

1 - Who is the larger company, UPS or FedEx?

FedEx and UPS are the world’s major courier delivery services; FedEx earns around $2 billion on $42 billion in revenue, while UPS earns about $3 billion on $53 billion in revenue.

2 - Why is FedEx incurring losses?

FedEx Corporation’s stock (NYSE: FDX) has lost more than 40% of its value in less than two years, falling from $242 at the end of 2017 to around $150 by the end of 2019. Additionally, the stock price fell to $117 (as of 20th May) in 2020 as a result of the COVID-19 pandemic, a cumulative fall of 52% from the end of 2017.

3 - Who is FedEx’s most important customer?

FedEx Express reported that the Postal Service is its greatest customer. The Memphis-based air cargo behemoth supplies the government with domestic airport-to-airport transportation services under a contract that expires in 2024. Additionally, it transports and delivers foreign mail for the Postal Service.

4 - Is FedEx or DHL less expensive?

When it comes to same-day delivery, both DHL and FedEx charge a premium; however, DHL’s prices are often less expensive when it comes to domestic deliveries. When comparing DHL international shipping costs to FedEx international shipping costs, it is usually found that DHL rates are less expensive than FedEx.


FedEx provides customers with the most convenient and dependable services possible. There are numerous reasons why FedEx encounters difficulties. It has a solution for any issue that a consumer may encounter. They have an intelligent and prompt customer support team prepared to assist you. Maintain tracking of your package to determine if any delays occur. Contact FedEx customer service to ascertain the particular reason.

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Why is FedEx so bad? NO, FedEx is not bad but customers only have some misunderstandings. For decades, this brand has been the clients’ brand of choice for top-notch service. FedEx’s dependability is assured. If you examine closely into FedEx, you will see that it is not as horrible as many make it out to be.

Is FedEx So Bad?

FedEx has the Following issues

FedEx is a well-known courier service that provides quick and dependable delivery. Several customers have complained about FedEx’s service. But it has the following issues :

There’s a problem with the delivery.

Other delivery providers, such as FedEx, are increasing their presence on the internet. If an item is delivered one day late, it has a negative influence on the client. There is a delay as a result of:

1 . If the provider’s address and document are not cleared in logistics, the package will be delayed.

2 . You aren’t home to accept the delivery because it was delivered to your neighbor. The package cannot be delivered to a friend or family member while you are out of town.

3 . FedEx observes a national holiday, most notably New Year’s Day. As a result, the date of delivery has been pushed out.

4 . As requested by FedEx, package documents are not made public.

5 . Extreme weather conditions have caused a delay in package delivery.

6 . FedEx is not always to blame for these hiccups. As a result, assuming FedEx is a negative company would be unfair.

The issue with the driver of FedEx

fedex van

If the delivery boy is late, the customer will be angry. This isn’t the fault of FedEx. Always make sure packages are delivered to the correct recipient by responsible drivers.

Your neighbor’s address must be included in the package for it to be delivered. Not all drivers are earnest in their intentions.

The Reason Why Package is delayed

A significant reason why customers complain about FedEx is that it is terrible and irresponsible. Numerous factors are contributing to the package’s late arrival.

When something goes wrong with a package, FedEx’s goal is to make it right. FedEx has received the parcel’s missing information. As a result, the verification process is slowed down.

Many of the packages that were sent are still in transit and are awaiting delivery. Once USPS has shipped your package, call FedEx customer service at 80033339 if you haven’t received any updates on its whereabouts.


FedEx’s mission is to solve any package-related issues. FedEx has received the parcel’s missing information. Because of this, the verification process has been delayed significantly. FedEx will not release a package from their facility until all of the details are perfect. It’s safe to proceed with the clearance verification process.

How can I contact FedEx?

fedex national hub

Contacting FedEx customer care is as simple as dialing the company’s toll-free number at 1-800-463-3339.

After saying “give me options,” press seven at the first prompt, then “even more choices,” press seven again at the second prompt, and finally, say “it’s something else” or press eight at the third prompt to get more selections.

After that, all you have to do is hang up, and a FedEx customer support representative will connect you to a live person.

Hours of FedEx Customer Support

There are live customer support representatives at FedEx’s call center from 7:30 in the morning to 7:30 in the evening Eastern Standard Time (EST) Monday through Friday and from 7:30 in the morning to 5 EST Saturday and Sunday.

FedEx Phone Customer Service

The toll-free number for FedEx customer service is 1-800-463-3339. Every day of the week from 7.30 am to 7.30 pm Eastern Standard Time (EST), live customer support representatives can assist you.

Time Table for Delivery Price
DHL Express International
5 business days $96.70
2 business days $118.50

They are also available on Saturday and Sunday from 7.30 am to 5 pm Eastern Standard Time (EST).

  • You must call 1-800-247-4747 to reach the United States International Customer Service.

  • Telephone Device for the Deaf (TDD) services in the United States can be reached by calling 1-800-238-4461. Weekdays 7 am-8 pm CST, weekends 7 am-8 pm CST is customer service hours.

  • Call 1-888-464-0709 to reach the Hearing Impaired Relay Desk.

  • Call 1-800-622-1147 for U.S. Billing Inquiries.

  • U.S. Federal Express Freight Services can be reached by phone at (800) 332-0807.

FedEx Mail

1- FedEx Customer Relations:

3875 Airways, Module H3 Department 4634
Memphis, TN 38116

2 - FedEx TDD/Hearing Impaired Customer Service Operations:

3885 Airways Blvd. Module J
2nd floor
Memphis, TN 38116

3 - FedEx Corp. Revenue Services:

3965 Airways, Module G
Memphis, TN 38116

4 - FedEx Cargo Claims Department:

P.O. Box 26628
Salt Lake City, UT 84126

5 - FedEx Customer Relations:

3875 Airways, Module H3 Department 4634
Memphis, TN 38116

6 - FedEx support e-mail

FedEx doesn’t offer live support via e-mail.

Tracking Options of FedEx

Shipment updates can be obtained with a single click using FedEx Tracking, the tool located at the top of your page. It’s a fast, simple, and convenient tool.

Set up an alert for your shipments and have them appear on your homepage instead of logging in whenever you want to know where they are. Shipments can be tracked with FedEx mobile tracking.

Keep a Record of What You’ve Heard. To track shipments without providing tracking numbers, you can use a reference like a purchase order number or a customer number while generating a load.

Tracking History

Up to 75 of your most recent tracked shipments can be viewed by logging into your ups.com account. Tracking numbers can be stored in your Tracking History table up to 50 for quick access.

This is also where you may update or change the description of a shipment so that you have it readily available.


There are 12 characters in the tracking number. In the barcode, the tracking number can be found between the numbers 21 and 34. Several label elements, such as content and identifiers, have moved about. Instead of a “G,” FedEx Home Delivery® cargo labels will only feature an “H.”


These are the most common questions about FedEx:

1 - What is the problem with FedEx?

Unfortunately, clients doing more online orders expect FedEx and other courier services to be faster than ever. And the majority of them aren’t willing to shell out the cash to get it.

2 - Which shipping service should I select, FedEx or UPS?

Because business deliveries are one of FedEx’s strengths, they offer the best rates for B2B packages. FedEx envelopes are also the most dependable and cost-effective way to mail important documents like contracts. UPS is the most outstanding shipping option for expensive packages.

3 - Why is FedEx taking so long to deliver?

An inaccurate address is a common cause of FedEx delivery delays. There are numerous reasons why a shipping label can have an incorrect address on it. It all starts with an error on the part of the customer. There’s a chance the customer entered the mailing address field incorrectly.

4 - Does Amazon have the potential to eliminate FedEx as a viable business model?

FedEx terminated Amazon’s express U.S. shipping in June after FedEx announced plans to discontinue its ground delivery contract in August.

Due to FedEx’s poor delivery record and to ensure that customers receive their items in time for Christmas, Amazon made a choice.

5 - Are packages lost by FedEx the responsibility of FedEx?

FedEx lets the sender or receiver of a package submit a claim if it is lost. Unless you have purchased additional insurance or can establish that they have lost an item worth more than $100, FedEx usually includes the first $100 of the value of a shipment.

6 - Who is faster, UPS or FedEx?

When comparing FedEx and UPS Ground services, we find that UPS is usually faster. When it comes to domestic routes, UPS and FedEx provide express services with identical delivery times.

7 - Is it cheaper to ship bulky items by FedEx or UPS?

FedEx is frequently less expensive than the USPS or UPS for shipping packages weighing more than three pounds. They also provide low-cost same-day shipping.

8 - Does FedEx charge by weight?

Your shipping cost is determined by the larger of the dimensional weight (dim weight) or the actual package weight.

9 - Who is cheaper, FedEx or UPS, for international shipping?

These are the cheapest international shipping options: Typically, USPS is chosen since their international delivery charges are significantly lower than those of UPS and FedEx.

10 - What is the FedEx tracking number?

There are 12 characters in the tracking number (with the ability to expand to 14 characters in the future). Positions 21–34 of the significantly contain the tracking number. Some label material and identifiers have been moved to different locations.


FedEx has had a stranglehold on the courier services market for decades. Customers love how simple it is to use and how reliable the company’s services are.

Problems with FedEx might arise for several reasons. Regardless of the problem, it can solve it. They have a friendly and helpful customer service team standing by to answer any questions you may have.

Be on the lookout for any changes in the delivery status of your product. To find out why your package was delayed, call FedEx customer support.

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