Petco Return Policies

Petco’s Return Policy. To get your money back, you have to bring in the receipt and the origina packaging with the product inside, and you can only return policy an item within 30 days of purchase. If you want to make sure your pet is getting their best possible care, give this guide on Petco’s return policy a quick read over to see what you need to do if anything doesn’t go right with your order.

Petco return policy

Some Important Points for your knowledge

  • Does Petco have a return policy? Yes, Petco does have a return policy. The retail giant states that returns can be made within 30 days of purchase with a receipt.

  • Once you’ve bought something from Petco, you can always return it to any store location for an exchange or refund — even if you don’t have your receipt! If a product gets lost during shipping, here are more tips on how to get your money back.

  • And if you’re not happy with your purchase, Petco has some easy return and exchange options. Simply bring your items back to any store within 30 days of purchase for a full refund or an exchange — no questions asked!

  • In case your item gets lost during shipping, reach out to customer service online or at 1-888-824-8811 for help. Petco will give you a return authorization number and provide instructions on how to properly package and mail in your product.

  • Once they receive your return, they’ll either give you a refund or ship you a replacement item. All returns must be made within 30 days of purchase.

  • If you don’t have your receipt, Petco will issue a store credit for items worth $2,500 or less. For items above that amount, see What to do if I lost my receipt. Petco doesn’t allow refunds on taxes and shipping costs.

Petco customer service email

Petco’s customer service department can be reached by email. The company has an online form on its website that you can use to contact a Petco customer service representative. Simply complete all required fields, and your message will be sent directly to someone in their team.

If you can’t find an answer to your question on Petco’s website, or if you would rather speak to someone directly, you can use their online contact form.

There is also a convenient phone number and mailing address listed on their website, which you can use to contact them. If they still don’t have an answer for your question, a representative will ask when it is most convenient for them to follow up with you via email.

Petco’s return policy is extremely straightforward and easy to understand. They accept returns on all purchases made within 30 days of your purchase date, as long as your items are unopened and in their original packaging.

There is a limit of one return per order, but it doesn’t matter if you purchased multiple items. You can get a full refund, store credit or exchange for items that are defective or damaged in transit.

If you need to make a return, follow these simple steps:

  1. Print and complete their return form.
  2. Package your items securely and include your completed return form in your package.

Petco login

The good news is that you can cancel your order from within 48 hours of placing it and receive a full refund. Just visit their My Account page to see your return and refund options.

You can also contact them by phone or through email if you have any questions about returning an item, or require further information about return and shipping policies.

The above information is what you need to know about Petco’s return policy. In addition, keep in mind that they also have a loyalty program, which can help earn you rewards on your purchases and free shipping.

And if that weren’t enough, they have a special Pet Membership program for those of you who are pet parents. The bottom line is that there are plenty of reasons to shop at Petco!

Petco’s return policy may be attractive, but there are other stores out there. What do you think of Petco’s return policy? Where else have you shopped for pet products? Share your thoughts in the comments section below!

Just follow that pattern, but keep in mind that you want to add your own personality into it! - Subject/Opening Paragraph: Pet Adoption, Pros and Cons - Body Pros- Dogs are great pets to have. They’re playful, loyal, affectionate and they bring joy into a person’s life.

Returns without a receipt or made after 30 days Merchandise must be in its original packaging.
Petco’s return policy states that if you’re not 100% satisfied Petco within 30 days of purchase.
Customers can return items in stores All returns must be made within 45 days

Petsmart return policy on open food

Petsmart has a much less lenient return policy on open food than Petco does.

There is no waiting period for Petsmart customers to return their pet’s open food; however, it must be returned within two weeks of purchase, or you must provide an exchange receipt that shows you purchased it within two weeks. If neither of these conditions are met, you cannot get your money back.

If you have more than one bag of pet food, Petsmart gives you more leeway in return policy. You can return all but one bag of your pet’s open food as long as it has not been opened by your pet.

The food must also be returned within two weeks and must be complete and unopened, or you will receive a partial refund.

The reason Petsmart is less lenient on open food than Petco is because Petsmart sells more pet food than any other pet specialty retailer.

As such, it can afford to be stricter about its return policy. The company doesn’t want customers buying large quantities of pet food and returning them after they are used by their pets.

The policy regarding treats is no different than that of food. You can only return or exchange an open bag of treats if you have proof of purchase within two weeks, or you must purchase a new treat in order to return one. If you do not meet these conditions, Petsmart will not accept your pet’s open treats.


Customers who have been denied a return of live food may appeal with an explanation and photos that illustrate why they need to return their purchase—but if it’s denied again, there’s no guarantee that your money will be refunded.

Petco chat

Petco offers a 24-hour online customer service hotline as well as free online chat. If you’re looking for Petco return policy details, these resources can help.

The Petco return policy is simple. If you purchase an item online and it doesn’t arrive or arrives damaged, you can get a refund.

You have 30 days to contact Petco if you want to return an item purchased in a store. The Petco return policy allows you to make returns for any reason, as long as your purchase is still within its original package and hasn’t been used.

Petco’s online return policy allows you to return any items purchased online within 30 days. You can also use its free returns shipping label, if you prefer.

Petco’s customer service team can help you contact a Petco store or get more information about its return policy. You can call or chat with customer service 24 hours a day, seven days a week.

You can also contact Petco by sending an email. If you want to send a letter, address it to Attn: Customer Service and mail it to: Petco Animal Supplies Inc., PO Box 550186, San Diego, CA 92155-0186.

Petsmart deads animal return policy

Petsmart does not accept returns on live animals. In addition, Petsmart does not accept returns on dry pet food or treats that are unopened and unused. Petco has a different policy when it comes to returns:

Petco will refund or exchange anything within 90 days of purchase as long as it is in new condition. Most items must be returned to a store location, but online purchases can be exchanged by mail, according to Consumer Reports.

Despite its satisfaction guaranteed policy, Petsmart will also not refund a purchase if an item is returned without a receipt.

The company claims that because it may not be able to locate your account and verify information, it reserves the right to refuse returns or exchanges for non-receipted merchandise. Petco, however, does have a return policy for customers who do not have receipts.

Petco even provides an online copy of its return policy, which outlines all its policies in detail. It also notes that Petsmart does not accept returns or exchanges on live animals, fish, or pet treats and food.

Most other retailers only allow pet food and supplies to be returned within a few days of purchase. That’s why it’s important to thoroughly read any retailer’s Petco return policy before you make a purchase.

Online sales also have their own rules for returns and exchanges. Amazon, for example, offers a 30-day return policy on most items sold directly from Amazon.
If you make your purchase through a third-party seller on Amazon, you’ll need to check that seller’s return policy to see if they offer a different window of time in which you can send back an item.

Petsmart fish return policy

Petsmart allows customers to return freshwater fish within seven days of purchase. You must also have your receipt, and there’s a 10 percent restocking fee for all returns.

No-questions-asked lifetime guarantee applies only to sick or deads fish—live aquatic animals such as goldfish, tropical fish, guppies and crayfish are not covered by Petsmart’s policy.

Aquatic plants, food, decorations and water treatment solutions are not eligible for return or exchange under any circumstances.

You should also be aware that pets with a long lifespan—such as reptiles, hermit crabs and bearded dragons—are not covered by Petsmart’s return policy.

If you need to return one of these animals, you’ll need to provide a doctor’s note confirming its ill health. Live invertebrates and rodents (e.g., mice) are not eligible for return or exchange either.

If you’re in any doubt about your Petsmar return policy rights, check out its FAQs. You’ll also find a full list of non-returnable items on its website.

Petsmart’s policy regarding live food is different from other pet stores. If you have a question about whether you can return a live food product, call customer service for more information.

Customers who have been denied a return of live food may appeal with an explanation and photos that illustrate why they need to return their purchase—but if it’s denied again, there’s no guarantee that your money will be refunded.

Petco phone number

Call us for a Petco return phone number. We want you to feel comfortable making returns, so we’re happy to provide you with a contact number where an associate can answer any questions or address any concerns you may have. Find more information on our Contact Us page.

You can also use our online contact form to submit a question or concern. Please include your name, phone number, and email address when using an online contact form.

We will respond to your inquiry as soon as possible. For faster service, call us at 1-800-738-6399 Monday through Friday from 9:00am to 7:00pm EST.

Unfortunately, we don’t have a Petco return policy online. Our customers are encouraged to speak with our Petco return customer service agents by calling 1-800-738-6399.

We’re happy to help you with any questions or concerns. The following information will help you process your return at any of our store locations

On certain products, you may be able to get a refund for an opened item by trading it in for an identical item.

Find more information on our Returns and Exchanges page. If you have any additional questions about returns, please call us at 1-800-738-6399 Monday through Friday from 9:00am to 7:00pm EST.

Petland return policy on items

Petshops, including Petland, generally accept returns within a reasonable time period if you’re unhappy with your purchase.

You must return any pet or product in its original packaging and unused condition to receive a full refund. Check store policy for specifics on how much time you have to return products.

A Petshop return policy usually is on a case-by-case basis and often depends on whether you bought something online or in person.

Petland’s physical locations generally allow customers to exchange items within a day, but you may need to contact customer service for specific guidelines and details.

If your purchase was made online, you must follow store policies for returns. Some stores give you up to 14 days to receive a full refund; others will only honor refunds if your pet is still alive after 14 days.

Petshops typically will not offer refunds for items that are opened or for animals that have passed their return period.

However, you can contact customer service to see if you can get a store credit if you have an issue with your purchase. Petland’s website has more information on returns, such as instructions on how to request one.

Petshops may also give you a store credit, especially if it was Petland’s mistake. Make sure to contact customer service or your local store manager as soon as possible after you discover an issue with your purchase.

Many pet shops offer gift cards as compensation for returns that were not due to your error; Petco however, some stores will only honor these credits if they were purchased in person.

Walmart return policy

Unlike other places, Walmart won’t take returns without a receipt. If you bought something from a Walmart store, you need to bring back items within 90 days of purchase to get a full refund (either cash or store credit).

The one exception is if you have an Easy-Receipt app on your phone (then you can use it for proof of purchase). There are no time limits for electronics, but be aware that some products may have manufacturer-specific policies.

Walmart’s return policy allows you to receive a full refund for eligible items. You can get cash back or store credit for most products in your cart, although there are some exceptions.

If you have an Easy-Receipt app on your phone, you can use it to return any item bought from Walmart within 90 days. However, electronics and some other specialty items may have additional policies from manufacturers that don’t allow returns.

Walmart’s return policy is straightforward and easy to understand. You can return most items for a full refund within 90 days of purchase, although there are some exceptions. Electronics have their own policies, as do any items purchased with layaway or Easy-Receipt.
petco return policy


Petco has a great return policy for products purchased from them. They have different requirements for their returns, depending on if you bought something from them online or at one of their stores. This is how it works

Frequently Asked Questions

Some important questions for your knowledge

What is the go back policy for Petco?

Our go back coverage is straightforward – if you aren’t 100% glad with your purchase, you can return it to any of our Petco or Unleashed via Petco stores or to one of our petco warehouses within 30 days of purchase.

Can I go back an object to Petco with out a receipt?

Print at domestic or have prepared for your smart telephone whilst you reach the sign up. Returns with out a receipt or made after 30 days are not eligible for return or alternate. Merchandise should be in its authentic packaging.

Can you come open food to Petco?

Petco will accept canine meals returns, even if the bag is opened. You simply must ensure which you’re taking it lower back inside 30 days of buy, and you’ve the original receipt for a complete refund or change.

Can you come back a useless hamster to Petco?

You can go back a hamster to Petco within 30 days of purchasing it for a reimbursement or exchange, as long as you’ve got some ID and evidence of purchase. You also can go back a lifeless hamster to Petco for a reimbursement.

Is Petco privately owned?

2006 - Petco grows to 800 stores in 49 states and greater than 18,000 pals nationwide. The company is taken personal once more via private fairness investment groups led through TPG.

Can you come back opened items to PetSmart?

You can go back opened items to PetSmart as long as they may be inside the original packaging they have been bought in. For example, if you acquire canine meals and opened it however wish to return it, PetSmart will will let you change the canine food for a different brand.

Can I go back a fish tank to Petco?

What is their return policy on aquarium kits. The receipts and website says in case your not 100% glad return within 60 days. But in the store. They have their own non-public piece of paper with the aid of the register a listing of items that can’t be back.

Does Petco will let you go back animals?

You can’t go back any live fish and invertebrates if there’s not anything incorrect, but you do not want them anymore. The simplest manner to provoke a go back request is to call customer support at 1-877-738-6742 if you enjoy a loss of stay fish or invertebrates you got online

Can I return a cage to Petco?

Customers can go back objects in shops or thru mail that have been bought on line at Petco. All returns have to be made inside forty five days of purchase to obtain money back in the shape of the original charge approach. Any returns after the 45 day window will result in the issuance of an online present certificates for Petco.

WHAT DOES Petco do with unwell animals?

Operated through skilled, licensed, independent veterinarians, Petco’s in-store, full-service veterinary hospitals offer excessive excellent, on hand veterinary care, with services ranging from recurring preventive care to diagnostic workups, dental methods and outpatient surgeries.


Petco’s return policy is fair, offering a money-back guarantee on most purchases that can be redeemed online. Items that are sold as as is or have been opened and then returned will not qualify for a refund. All other items must be returned within 30 days of purchase to be eligible for a refund.

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