Petco Return Policies

Petco’s Return Policy. To get your money back, you must bring in the receipt and the original packaging with the product inside, and you can only return policy an item within 30 days of purchase. If you want to make, sure your pet is getting the best possible care, give this guide on Petco’s return policy a quick read-over to see what you need to do if anything doesn’t go right with your order.

Petco return policy

Some Important Points for your knowledge

  • Does Petco have a return policy? Yes, Petco does have a return policy. The retail giant states that a receipt can make returns within 30 days of purchase.

  • Once you’ve bought something from Petco, you can always return it to any store location for an exchange or refund — even if you haven’t received a product that gets lost during shipping; here are more tips on getting your money back.

  • Petco has some easy return and exchange options if you’re unhappy with your purchase. Bring your items back to any store within 30 days of purchase for a full refund or an exchange — no questions asked!

  • If your item gets lost during shipping, contact customer service online or at 1-888-824-8811 for help. Petco will give you a return authorization number and instructions on adequately packaging and mailing your product.

  • Once they receive your return, they’ll either refund or ship you a replacement item. All returns must be made within 30 days of purchase.

Petco doesn’t allow refunds on taxes and shipping costs.* If co will issue a store credit for items worth $2,500 or less. If you don’t have your receiptor or items above that amount, see What to do if I lost my receipt.

Petco customer service email

Petco’s customer service department can be reached by email. The company has an online form on its website that you can use to contact a Petco customer service representative. Complete all required fields, and your message will be sent directly to someone in their team.

If you can’t find an answer to your question on Petco’s website, or if you would rather speak to someone directly, you can use their online contact form.

A convenient phone number and mailing address are listed on their website, which you can use to contact them. If they still don’t have an answer to your question, a representative will ask when it is most convenient for them to follow up with you via email.

Petco’s return policy is straightforward to understand. They accept returns on all purchases made within 30 days of your purchase date, as long as your items are unopened and in their original packaging.

There is a limit of one return per order, but it doesn’t matter if you purchased multiple items. You can get a full refund, store credit, or exchange for defective or damaged items in transit.

If you need to make a return, follow these simple steps:

  1. Print and complete their return form.
  2. Package your items securely and include your completed return form in your package.

Petco login

The good news is that you can cancel your order within 48 hours of placing it and receive a full refund. Just visit their My Account page to see your return and refund options.

You can also contact them by phone or email if you have any questions about returning an item or require further information about return and shipping policies.

The above information is what you need to know about Petco’s return policy. In addition, remember that they also have a loyalty program, which can help earn you rewards on your purchases and free shipping.

And if that weren’t enough, they have a special Pet Membership, particularly for those of you who are pet parents. The bottom line is that there are plenty of reasons to shop at Petco!

Petco’s return policy may be attractive, but other stores are out there. What do you think of Petco’s return policy? Where else have you shopped for pet products? Share your thoughts in the comments section below!

Just follow that pattern, but remember that you want to add your personality to it! - Subject/Opening Paragraph: Pet Adoption, Pros, and Cons - Body Pros- Dogs are great pets. They’re playful, loyal, and affectionate, bringing joy to a person’s life.

Returns without a receipt or made after 30 days Merchandise must be in its original packaging.
Petco’s return policy states that if you’re not 100% satisfied Petco within 30 days of purchase.
Customers can return items in stores All returns must be made within 45 days

Petsmart return policy on open food

Petsmart has a much less lenient return policy on open food than Petco does.

There is no waiting period for Petsmart customers to return their pet’s available food; however, it must be returned within two weeks of purchase, or you must provide an exchange receipt that shows you purchased it within two weeks. If neither of these conditions is met, you cannot get your money back.

If you have more than one bag of pet food, Petsmart gives you more leeway in return policy. You can return all but one bag of your pet’s available food if your pet has not opened it.
The food must also be returned within two weeks and must be complete and unopened, or you will receive a partial refund.

Petsmart is less lenient on open food than Petco because Petsmart sells more pet food than any other pet specialty retailer.

The company doesn’t want customers buying large quantities of pet food and returning them after their pets use them. As such, it can afford to be stricter about its return policy. The procedure regarding treats is no different than food. You can only return or exchange an open bag of goodies if you have proof of purchase within two weeks, or you must purchase a new treat to replace one if bright will not accept your pet’s open treats.


Customers who have been denied a return of live food may appeal with an explanation and photos that illustrate why they need to return their purchase—but if it’s rejected again, there’s no guarantee that your money will be refunded.

Petco chat

Petco offers a 24-hour online customer service hotline and free online chat. If you’re looking for Petco return policy details, these resources can help.

The Petco return policy is simple. You can get a refund if you purchase an item online that doesn’t arrive or arrives damaged.

You have 30 days to contact Petco if you want to return an item purchased in a store. The Petco return policy allows you to make returns for any reason, as long as your purchase is still within its original package and hasn’t been used.

Petco’s online return policy allows you to return any items purchased online within 30 days. You can also use its free returns shipping label if you prefer.

Petco’s customer service team can help you contact a Petco store or get more information about its return policy. You can call or chat with customer service 24 hours a day, seven days a week.

You can also contact Petco by sending an email. If you want to send a letter, address it to Attn: Customer Service and mail it to: Petco Animal Supplies Inc., PO Box 550186, San Diego, CA 92155-0186.

Petsmart deads animal return policy

Petsmart does not accept returns on live animals. In addition, Petsmart does not accept returns on dry pet food or unopened and unused treats. Petco has a different policy when it comes to returns:

Petco will refund or exchange anything within 90 days of purchase as long as it is in new condition. According to Consumer Reports, most items must be returned to a store location, but online purchases can be exchanged by mail.

Despite its satisfaction guaranteed policy, Petsmart will also not refund a purchase if an item is returned without a receipt.

The company claims that because it may not be able to locate your account and verify information, it reserves the right to refuse returns or exchanges for non-receipted Merchandise. Petco, however, does have a return policy for customers who do not have receipts.

In detail, Petco even provides an online copy of its return policy, which outlines all its policies. It also notes that Petsmart does not accept returns or exchanges on live animals, fish, or pet treats and food.

Most other retailers only allow pet food and supplies to be returned within a few days of purchase. That’s why it’s essential to thoroughly read any retailer’s Petco return policy before you make a purchase.

Online sales also have their own rules for returns and exchanges. Amazon, for example, offers a 30-day return policy on most items sold directly from Amazon.
If you purchase through a third-party seller on Amazon, you’ll need to check that seller’s return policy to see if they offer a different window of time in which you can send back an item.

Petsmart fish return policy

Petsmart allows customers to return freshwater fish within seven days of purchase. You must also have your receipt, and there’s a 10 percent restocking fee for all returns.

No-questions-asked lifetime guarantee applies only to sick or fish—live aquatic animals such as goldfish, tropical fish, guppies, and crayfish are not covered by Petsmart’s policy.

Aquatic plants, food, decorations, and water treatment solutions are not eligible for return or exchange.

You should also be aware that pets with a long lifespan—such as reptiles, hermit crabs, and bearded dragons—are not covered by Petsmart’s return policy.

If you need to return one of these animals, you’ll need to provide a doctor’s note confirming its ill health. Live invertebrates and rodents (e.g., mice) are neither eligible for return nor exchange.

If youyoudoubterr Petsmart, return policy rights, check out its FAQs. You’ll also find a complete list of non-returnable items on its website.

Petsmart’s policy regarding live food is different from other pet stores. If you have a question about whether you can return a live food product, call customer service for more information.

Customers denied a return of live food might appeal with an explanation and photos illustrating why they need to return their purchase—but if it’s denied again, there’s no guarantee that your money will be refunded.

Petco phone number

Call us for a Petco return phone number. We want you to feel comfortable making returns, so we’re happy to provide you with a contact number where an associate can answer any questions or address any concerns you may have. Please find more information on our Contact Us page.

You can also submit a question or concern through our online contact form. Please include your name, phone number, and email address when using an online contact form.

We will respond to your inquiry as soon as possible. For faster service, call us at 1-800-738-6399 Monday through Friday from 9:00 am to 7:00 pm EST.

Unfortunately, we don’t have a Petco return policy online. Our customers are encouraged to speak with our Petco return customer service agents by calling 1-800-738-6399.

We’re happy to help you with any questions or concerns. The following information will help you process your return at our store locations.

On certain products, you may be able to get a refund for an opened item by trading it in for an identical item.

Please find more information on our Returns and Exchanges page. If you have any additional questions about returns, please call us at 1-800-738-6399 Monday through Friday from 9:00 am to 7:00 pm EST.

Petland return policy on items

Petshops, including Petland, generally accept returns within a reasonable period if you’re unhappy with your purchase.

You must return any pet or product in its original packaging and unused condition to receive a full refund. Check store policy for specifics on how much time you have to return products.

A Petshop return policy usually is on a case-by-case basis and often depends on whether you bought something online or in person.

Petland’s physical locations generally allow customers to exchange items within a day, but you may need to contact customer service for specific guidelines and details.

If your purchase was made online, you must follow store policies for returns. Some stores give you up to 14 days to receive a full refund; others will only honor refunds if your pet is still alive after 14 days.

Petshops typically will not offer refunds for opened items or animals that have passed their return period.

However, you can contact customer service to see if you can get a store credit if you have an issue with your purchase. Petland’s website has more information on returns, such as instructions on how to request one.

Petshops may also give you a store credit, especially if it was Petland’s mistake. Make sure to contact customer service or your local store manager as soon as possible after discovering an issue with your purchase.

Many pet shops offer gift cards for returns that were not due to your error; Petco. However, some stores will only honor these credits if purchased in person.

Walmart return policy

Unlike other places, Walmart won’t take returns without a receipt. If you bought something from a Walmart store, you must bring back items within 90 days of purchase to get a full refund (cash or store credit).

The one exception is if you have an Easy-Receipt app on your phone (then you can use it for proof of purchase). There are no time limits for electronics, but be aware that some products may have manufacturer-specific policies.

Walmart’s return policy allows you to receive a full refund for eligible items. Although some exceptions exist, you can get cash back or store credit for most products in your cart.

If you have an Easy-Receipt app on your phone, you can use it to return any item bought from Walmart within 90 days. However, electronics and other specialty items may have additional policies from manufacturers that don’t allow returns.

Walmart’s return policy is straightforward to understand. You can return most items for a full refund within 90 days of purchase, although there are some exceptions. Electronics have policies, as do any items purchased with layaway or Easy-Receipt.
petco return policy


Petco has a great return policy for products purchased from them. They have different requirements for their returns, depending on if you bought something from them online or at one of their stores. This is how it works.

Frequently Asked Questions

Some important questions for your knowledge

1. What is the go-back policy for Petco?

Our go-back coverage is straightforward – if you aren’t 100% glad about your purchase, you can return it to any of our Petco or Unleashed via Petco stores or to one of our Petco warehouses within 30 days of purchase.

2. Can I go back and object to Petco without a receipt?

Print at domestic or have prepared for your smart telephone while you reach the signup. Returns without a permit or made after 30 days are not eligible for return or alternate. Merchandise should be in its original packaging.

3. Can you come open food to Petco?

Petco will accept canine meals returns, even if the bag is opened. You must ensure that you’re taking it to lower back within 30 days of buying, and you’re the original receipt for a complete refund or change.

4. Can you come back a useless hamster to Petco?

You can return a hamster to Petco within 30 days of purchasing it for reimbursement or exchange, as long as you’ve got some ID and evidence of purchase. You also can go back a lifeless hamster to Petco for a refund.

5. Is Petco privately owned?

2006 - Petco grows to 800 stores in 49 states and greater than 18,000 pals nationwide. The company is taken personally via private investment groups led by TPG.

6. Can you come back with opened items to PetSmart?

You can return opened items to PetSmart if they may be inside the original packaging they have been bought in. For example, if you acquire canine meals and open them but wish to return them, PetSmart will let you change the canine food to a different brand.

7. Can I go back to a fish tank at Petco?

What is their return policy on aquarium kits? The receipts and website say in case you are not 100% glad, return within 60 days. But in the store. They have their non-public piece of paper with the aid of the register, a listing of items that can’t be back.

8 .Will Petco let you go back to animals?

You can’t go back any live fish and invertebrates if there’s not anything incorrect, but you do not want them anymore. The most straightforward manner to provoke a go-back request is to call customer support at 1-877-738-6742 if you enjoy a loss of stay fish or invertebrates you got online

9. Can I return a cage to Petco?

Customers can return objects in shops or mail bought online at Petco. All returns have to be made within forty-five days of purchase to obtain money back in the shape of the original charge approach. Any returns after the 45-day window will result in the issuance of an online present certificate for Petco.

10. WHAT DOES Petco do with unwell animals?

Operated through skilled, licensed, independent veterinarians, Petco’s in-store, full-service veterinary hospitals offer extreme excellent, on-hand veterinary care, with services ranging from routine preventive care to diagnostic workups, dental methods, and outpatient surgeries.


Petco’s return policy is fair, offering a money-back guarantee on most purchases that can be redeemed online. Items sold as is or have been opened and returned will not qualify for a refund. All other items must be returned within 30 days of purchase to be eligible for a refund.

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