Dollar Tree Return Policy

Dollar Tree return policy Dollar Tree offers customers great value for money and allows customers to return items. They cannot provide a refund but will allow you to exchange an item. You can return the item either in person or via post and must have all the original package and a receipt to get an exchange.

Dollar Tree?

:small_blue_diamond: Dollar Tree is a company with thousands of stores conveniently located in shopping centers and malls in all 48 states. They have everything you need for every day, every occasion, and every single item is only for $1 or less.

What Is The Return Policy 0f The Dollar Tree?

:small_blue_diamond: Dollar Tree doesn’t offer refunds and considers all sales final. You can, however, return an item in-store or via post if you’ve been shopping online. Ensure the item you’re returning is unopened and in the original packaging.

:small_blue_diamond: You’ll also need to provide a receipt so that you can exchange the item. Dollar Tree doesn’t offer exchanges on seasonal merchandise. If you’ve ordered some products online, you’ll be able to return them using a pre-paid postage label.

:small_blue_diamond: Contact Dollar Tree’s customer service team. If you want to return a product to Dollar Tree, you can call the customer service team, who will be happy to offer help and advice. The company can also be contacted by email or via social media. The phone line will be answered 24/7.

How do I return from the dollar tree?

:small_blue_diamond: Dollar Tree aims to offer customers great value for money while providing a large selection of products at a fraction of the cost of other stores. At Dollar Tree, you’ll find many products to suit various tastes. There’s a selection of toys, stationery, and gifts, all for just one dollar. You can shop Dollar Tree products online or in-store, and if the product isn’t as you expected, you can return it.

:small_blue_diamond: Unfortunately, Dollar Tree isn’t able to offer refunds on its products. The company says that this is to keep their costs as low as possible. Instead, they let customers exchange non-seasonal products. When returning an item, you must ensure it’s in its original packaging and hasn’t been opened. You’ll also need to bring the receipt with you if you’re returning an item to a store.

Dollar Tree Return Policy During Covid-19

Enhanced Cleaning Protocols:
:small_blue_diamond: In addition to regular daily cleaning procedures, the stores have implemented proactive cleaning protocols as recommended by the CDC, including frequently wiping down common areas and surfaces, such as shopping carts, baskets, door handles, keypads, and register counters.

Face Coverings:
:small_blue_diamond: Its associates and vendors are required to wear face coverings when inside our stores, regardless of vaccination status. They even provide PPE kits to their associates.

Social Distancing:
:small_blue_diamond: Its associates are practicing social distancing, as recommended by the CDC. They continue to ask that its customers follow social distancing measures, maintaining at least six feet between individuals, majorly in checkout lines where spaces are marked.

Contactless Payment:
:small_blue_diamond: Store registers are equipped with contactless payment through Tap to Pay with Visa, Mastercard, Apple Pay, and Google Pay.

Some useful information about Dollar Tree

  1. Dollar Tree’s vast offering of food, toys, housewares, and health supplies makes it a perfect home supply store. Shopping is all fun until something goes wrong. What if you want to return something to Dollar Tree that isn’t satisfactory? We wanted answers and discovered the following things about the Dollar Tree return policy that can help you make the best of your situation.

  2. As per the Dollar Tree return policy, all of their offerings are final sales and are non-refundable. This goes for both in-store and online items. The return policy of Dollar Tree only allows you to exchange your item if you return it unopened with its purchase receipt.

  3. Seasonal items like Halloween items cannot be returned at the Dollar Tree store for an exchange or refund.

  4. Dollar Tree only accepts unopened items with original receipts

  5. For in-store purchases, take your item over to the same store and reach out to any executive regarding your return. As all items are final sales, Dollar Tree will not offer a refund. However, as long as your item is unopened and you have your purchase receipt, the store management will help you out by providing an exchange/swap with another thing. You may also contact their customer support from their official site for any further queries.

  6. If your online order arrived damaged, or there are other issues, simply call their customer support at 1-877-530-8733, and they’ll surely resolve your issue. Items sold on their official website are also non-refundable. So they’ll most like provide you with an exchange.

  7. Unfortunately, Dollar Tree doesn’t accept returns on seasonal and holiday items in any case. These are not eligible for exchanges also. So, once you buy them, they are yours to keep.

  8. Unfortunately, you’ll not be able to return your item without its receipt. Dollar Tree sells general household merchandise, and without a receipt, it is difficult to tell whether you bought from them or not. So without a receipt, the store staff will not be able to help you with returns

  9. Unfortunately, redeeming a Dollar Tree gift card/coupon for cash is not possible. Not to mention, if your card/coupon is worth $5 and your order total is $4, you’ll not get your $1 cashback. It’ll be loaded back to the card. Unless your local law enforces to do so, the Dollar Tree return policy does not cover returns on gift cards or offer you a cashback on them

Quick View

Company Name Dollar Tree
Return Time Limit There’s no time limit on most of the products
Receipt Required: Yes
Return Label: None
Restocking Fee: No
Refund / Exchange: No returns exchange only
Online Return / Exchange: Yes, you can return your product purchased online and get replaced. But no returns will be given.
Original Packaging Required: Yes
Probability of Success Return: Low
Conditions: It will exchange any unopened items or faulty items with the original receipt.
Exceptions: Seasonal Merchandise

How to return

:small_blue_diamond: Not what you were expecting? If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery. To contact our Customer Service Team, please click here for return instructions and a Returns Authorization number. All returns will require a return authorization number.

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All items must be returned in good condition to ensure credit.

  2. Please, include your order number, billing name, and address with the item(s).

  3. Before sending your return shipment, please remove all extra labels from the outside of the package.

  4. A return address will be provided when the RA# is issued.

Please Note:
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

  • It is recommended that you use UPS or Insured Parcel Post for your return.

  • Keep the Return Tracking Number for your return package to monitor delivery status.

  • You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving the returned order.

  • Credit for gift returns will be issued to the original purchaser.

  • You will be refunded the return shipping cost if the return results from a manufacturing defect or shipping error.

Can I Return My Faulty Items to Dollar Tree?

The general terms of the Dollar Tree return policy are:

  • Returns and refunds—Dollar Tree considers all in-store sales final, which means you can’t replace your products or get a refund.

  • Exchanges—You can exchange your products for others of the same value if you bring the receipt and the unopened item. If you discover that a product is faulty only after opening the package, Dollar Tree will let you pick an article with the same price. In that case, you should still keep the original packaging because of the barcode.

  • Time limit—The company has no specified time limit for returns and exchanges. As long as you have the receipt, you’re good to go.

  • Unlike its sister company—Family Dollar—Dollar Tree doesn’t offer many options if you have a damaged or faulty product. To put things into perspective, Family Dollar gives its customers 30 days to return such items.

Dollar Tree Return Policy Regarding Online Purchases

:small_blue_diamond: Dollar Tree doesn’t offer a more merciful return policy for online orders. If you received a faulty item, you should contact customer support. You can do that by dialing 1-877-530-TREE (8733).

:small_blue_diamond: Customer support will offer to replace your product or give you store credit to use in the future, but you can kiss your money goodbye as they still won’t refund your item or the shipping fees.


Dollar Tree’s return policy doesn’t cover refunds on any in-store or online purchases. However, you can easily get your unopened item replaced as long as you have the original receipt. For any unfortunate experience with your online order, you can dial their customer support, where they promise to offer a resolution. Lastly, seasonal items are not eligible for a return or exchange.

Note: You can’t redeem Dollar Tree coupons or gift cards for cash. You also won’t get cashback even if, for example, the price of an item is $0.5 and the value of your coupon is $0.6.

Dollar Tree doesn’t offer gift card cashback except where the law requires the company to do so, which is unfortunate because you can’t reload Dollar Tree gift cards after spending the entire balance.

How to make a Complaint to Dollar Tree?

:small_blue_diamond: Complaints handling is available on the Dollar Tree site via customer Support.’ The very first step would be to call the complaints line at 1-877-530-8733. If your complaint isn’t resolved at this point, the organization’s complaints process is set out along with additional contact information such as a correspondence address and online contact form.

  • Dollar Tree complaint contacts like Phone, email, and support form

  • Complaint via Phone number: 1-877-530-TREE (8733)

  • Dollar Tree Corporate Office Number: (757) 321-5000

  • Complaint via Email:

  • The Complaint via Support Form: Dollar Tree Support Form

  • Dollar Tree complaint website:

  • Tweet: dollar tree

  • Dollar Tree Corporate Head Office address

  • 500 Volvo Pkwy, Chesapeake, VA 23320

About Dollar Tree

:small_blue_diamond: Dollar Tree Stores is an American chain of discount shops that sell things for $1 or less. The business operates one-dollar stores under the titles of Dollar Tree and Dollar Bills. The company also operates a multi-price-point variety chain beneath the Family Dollar banner.

:small_blue_diamond: Dollar Tree maintains in the dollar store and non-profit retail markets. Each Dollar Tree shares an assortment of products, including regional, national, and private-label brands.

:small_blue_diamond: You can not return your gift card or coupon to Dollar Tree, even if you use it by purchasing an item with a lower value. For instance, if the amount of the item is $1.8 and your coupon is $2, you will not get your remaining money, and it will be loaded back onto the gift card or voucher.

:small_blue_diamond: Unless the law enforces the company to do so, Dollar Tree will not allow you to return gift cards or get cash back on them. To know more about Dollar Tree, you can also read our posts on whether or not Dollar Tree sells gift cards when Dollar Tree restocks, and if Dollar Tree fills helium balloons.

Dollar Tree return policy
:small_blue_diamond: Dollar Tree’s return policy provides you extreme value for $1.00 when shopping at one of the retail stores; they reserve the right to limit quantities, don’t provide refunds, and also consider all sales final. They will happily exchange any unopened item with the original receipt.

:small_blue_diamond: Simply call the 24/7 Customer Order Support Center at 1-877-530-TREE (8733) so that they can ascertain the best approach to solve the matter.

Products & Services

  • Food and snacks
  • Health and beauty care products
  • Housewares
  • Books and toys

:small_blue_diamond: Use the complaint form to discuss problems you have had with Dollar Tree or how they have handled your complaints. Initial complaints should be directed to Dollar Tree directly. You can find complaint contact details for Dollar Tree above.

Frequently asked questions.

Here are some frequently asked questions regarding Dollar Tree’s return policy

Q1- Can I Return My Damaged Item To Dollar Tree?
Dollar Tree considers all its store sales final, which means that you can’t get a refund on your product. If you discover that the product is faulty after opening the package, Dollar Tree will let you pick a product with the same price. But the condition is that you should have the original receipt of the faulty product to be replaced.

Q2- Can I Exchange My Products at Dollar Tree?
You can exchange your products at Dollar Tree for other products of the same value until it is unopened and with an original receipt. There is no specified time limit for the return and exchange of the products. As long as you have the receipt, you are good to go.

Q3- Does Dollar Tree provide Exchanges on Seasonal Merchandise?
No, Dollar Tree won’t provide an exchange on the purchase of Seasonal Merchandise. However, they would provide an exchange for Non-Seasonal Merchandise.

Q4- Does Dollar Tree Provide Refunds on Their Products?
No, Dollar Tree does not provide refunds on its products, as the company considers all its sales final.

Q5- Can I Redeem Dollar Tree Coupons or Gift Cards for Cash?
No, You can’t redeem Dollar Tree coupons or gift cards for cash. Dollar Tree doesn’t offer gift cards or cashback except when the law requires the company to do so.

Q6- Does Dollar Tree Provide Store Credit?
Dollar Tree does not provide any refunds and store credits on its products. On Dollartree. com, the company says that one of the reasons they can keep prices at $1 is because they consider all its sales final.

Q7- What do you say when returning a product?
Tell the clerk you want to return the item. Smile and say, Hi, I want to return this item which I bought last week. Show the clerk the item and your receipt. Don’t delay returning the item. Some stores allow returns but only for a certain amount of time.

Q8- What is no return no exchange policy?
A No Return, No Exchange Policy is expressly prohibited under the law. As such, consumers should be allowed to return or exchange the goods or avail themselves of other remedies in case of hidden faults or defects or any charge the buyer was unaware of at the time of purchase.

Q9- What is the no refund policy?
A no refund policy is a statement explaining that your business will not provide compensation for purchased products or services that customers return.No refund exchange only policy states that customers can only exchange items they wish to return rather than get a refund.

Q10- How much does Dollar Tree charge for cashback?
Dollar Tree allows cashback but only on debit purchases. Also, it charges a $1 fee if you make a cashback transaction. You cannot get your cashback on cheques or credit purchases.

Q11- Do dollar stores do cashback?
Yes, Dollar General does cashback. You must pay for items to request money back up to $40 when using a Debit Card. Discover Credit Card users can order up to $120 every 24 hours.

Q12- Can you return items at Dollar Tree without a receipt?
You can not return your item without a receipt to Dollar Tree since the receipt serves as proof of your purchase. Without the receipt, the staff of Dollar Tree can not help you. Nevertheless, if you purchase an item and find it damaged after opening its original packaging, you are allowed to bring it to the store.

Q13- How long does it take to get a refund from Dollar General?
When you return the item to Dollar General, you can expect a refund within 30 days of the company receiving the product. Though it will take less time to bring the item back to the store than mail it back, this policy is the same no matter how you make your return.

Q14- Can you return unopened cigarettes?
Cigarettes are NOT returnable. The Major Manufacturers do not guarantee product returns from retail or wholesale.


:small_blue_diamond: The Dollar Tree return policy allows customers to return unopened and unused products as long as they have the receipt. Customers can also complain to Dollar Tree if they received faulty items to get them exchanged. Note that the return policy only allows customers to exchange the items and does not give refunds.

:small_blue_diamond: Dollar Tree does not allow refunds on its items. However, it does allow customers to exchange their items with an item of the same value in case it is damaged. Note that seasonal items cannot be returned or exchanged, and you must bring the original receipt to get an exchange.

:small_blue_diamond: This was all about the Dollar Tree Return Policy. We hope that it helped you know about the returns and exchanges. According to our research, we have tried to include all the relevant information related to this topic. However, if you feel that we have missed out on any important point, do let us know.

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