Are you irritated with some of your customers? Do you secretly wish how lovely your life would be without them? And is it really okay to fire a client? Well, fortunately sometimes the answer is yes!
Client Business Relationship
When a client subscribes to do business with you, it’s not like they tie an irrevocable nuptial bond with you. As an individual, you too have some wishes and demands. Moreover, it is not always healthy to nod to your customer with a ‘yes’ all the time.
The thing is, once a customer relationship begins to sour, it impacts your business in a negative light. It is always wiser to steer away from all the negativities as fast as possible. I bet, it’s no easy to deal with firing a client in the first place. So, here I share a few such tips on how to do it the right way.
When it is okay to fire a client?
When Payments take a backseat: It is not funny when a customer does not pay up at times. Out of courtesy, you may exempt it once or twice, considering the exceptions, but turning it into a habit is a big no-no. Also, it is your duty to let the client know that the company deserves the payment to clear out on a prior budget and to provide a salary to the staff.
Not just that, you have payment deadlines to meet up too. Whatever the reason be – if the client is hesitant to clear a pending payment, maybe it’s time for them to leave.
When they are Disrespectful or Dishonest: Nobody likes to see a rude or disgruntled customer at any cost. However, it is much-needed that you don’t lose your cool and your professional grounds. Try collecting your thoughts and understand what the customer wants.
Further, always back your words with research and facts. There is nothing wrong in simply stating the truth. And if the situation comes where the client’s behavior gets out of hand – end the conversation. Better yet, place them on a 15-day probation period if that is the need. This will prove that you take customer relationships a little too seriously and there is no room for disrespect.
When Unrealistic Demands kick in: Demands are something that stays common in all of the businesses. Some of the clients do not like the original scope of services rendered by you. They will always demand more. Nothing keeps them satisfied. And some even take to unconventional ways and get aggressive in fulfilling their demands.
What are the repercussions?
They start to abuse you and your staff. They threaten to block you. In each of these cases, never let your integrity be questioned – come what may. You did whatever you could but no luck! Now is the time when it is more than okay to fire that client without any second thoughts.