Within 30 days of receiving your order, we will be happy to refund any product you are not completely satisfied with. After 30 days, we will replace or refund your purchase for manufacturing defects ONLY.
Redeemable at any of our Williams Sonoma stores, online or over the phone. For added flexibility, our gift cards can also be redeemed at Pottery Barn, PBteen, Williams Sonoma Home, West Elm and Mark & Graham.
I bought something from a Pottery Barn teen shop.
Sorry, in-store products must be returned or replaced in-store. If you are returning smaller items by post, we offer UPS 3day Select shipping so you can process your return quickly.
Orders and returns
- Store Returns: You can return non-furniture items to your local Pottery Barn store for free.
- UPS Returns: Print a return label from the Return Policy page and take it to a UPS center.
- For non-personalized furniture and other large items, please call Customer Service at 1.888.779.5176.
Store Returns Most furniture can be returned to your local Williams Sonoma store (excluding Williams Sonoma and Williams Sonoma Home stores). An original gift card or proof of purchase is required for all returns and exchanges.
Williams Sonoma, Inc. Salary in the United States
Gift cards and credit cards for merchandise can be redeemed online, over the phone, or at any Pottery Barn, Potter Barn Barn, Pottery Barn Teen, West Elm, Williams Sonoma, and Mark and Graham store.
The Pottery Barn credit card can be used to make purchases at any Pottery Barn store, through our catalog or website. Pottery Barn brands include Pottery Barn, Pottery Barn Bed and Bath, Pottery Barn Kids, Pottery Barn Teen, and Pottery Barn Outlet Stores.
No annual fee is not, it is not uncommon.
Pottery Barn is an exclusive US-based home furniture retailer with stores in the US, Canada, Mexico, the Philippines and Australia. Pottery Barn is a wholly owned subsidiary of WilliamsSonoma, Inc. and is headquartered in San Francisco, California.
Special Financing Offers
- You can use gift cards from other stores at checkout. If you’re shopping in West Elm, you’ve probably also bought some of the store’s sibling brands like Pottery Barn, Williams Sonoma, Rejuvenation, and Mark and Graham.
Furniture & Carpet Supply
Yes, of course you should tip them.
Live Chat | Ceramic shed.
About Pottery Barn Return Policy
There are no more shipping costs and you can have your order at home the same day. Please note that the in-store online purchase service is not available for everything Pottery Barn sells, including custom furniture and many large items.
San Francisco, CA, USA