Total quality management (TQM),
Definition of Total quality management (TQM):
A holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, structures, and systems.
Total quality management transcends the product quality approach, involves everyone in the organization, and encompasses its every function: administration, communications, distribution, manufacturing, marketing, planning, training, etc. Coined by the US Naval Air Systems Command in early 1980s, this term has now taken on several meanings and includes (1) commitment and direct involvement of highest-level executives in setting quality goals and policies, allocation of resources, and monitoring of results; (2) realization that transforming an organization means fundamental changes in basic beliefs and practices and that this transformation is everyones job; (3) building quality into products and practices right from the beginning; (4) understanding of the changing needs of the internal and external customers, and stakeholders, and satisfying them in a cost effective manner; (5) instituting leadership in place of mere supervision so that every individual performs in the best possible manner to improve quality and productivity, thereby continually reducing total cost; (6) eliminating barriers between people and departments so that they work as teams to achieve common objectives; and (7) instituting flexible programs for training and education, and providing meaningful measures of performance that guide the self-improvement efforts of everyone involved.
TQM was developed by William Deming, a management consultant whose work had a great impact on Japanese manufacturing. While TQM shares much in common with the Six Sigma improvement process, it is not the same as Six Sigma. TQM focuses on ensuring that internal guidelines and process standards reduce errors, while Six Sigma looks to reduce defects.
Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.
A system of management based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of a companys operations.
How to use Total quality management (TQM) in a sentence?
- Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.
- If you want to make sure that everything will run smoothly put one of your best workers in charge of total quality management .
- I knew we would succeed because of our total quality management process and how much we cared about the future of ourselves.
- It is used to manufacture to streamline supply chain management, improve customer service, and ensure that employees are trained.
- You should always try to be working in a state of total quality management so that you know everything you do is done right.
- The focus is to improve the quality of an organization's outputs, including goods and services, through continual improvement of internal practices. .
- Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors.
- The purpose of this course is to provide the basic concepts and practices of Total Quality Management so you can apply these tools to your work and generate your your desired improvement results.
Meaning of Total quality management (TQM) & Total quality management (TQM) Definition