Stress and Uncertainty
The stress and uncertainty of 2020 events have forced a heavy, transformative hand on the customer service industry.
Customer service teams were asked to do more
with less while customers had more questions than ever. Strapped for time and resources, customer service organizations had no choice but to adapt, transform at lightspeed, re-evaluate how they got their work done and re-imagine what a successful interaction looked like.
After all, 90% of customer service organizations report that customer service is more important than ever in these times of crisis