| To change or cancel your order, contact customer service on 1888. 779.5176 Home deliveries cannot be canceled as they are processed immediately to ensure quick arrival. We cannot accept changes or cancellations of items, see the return policy.
About Pottery Barn Return Policy In accordance with Pottery Barn return policy, products purchased online from Pottery Barn can only be returned by post, not in store. Likewise, items purchased from a Pottery Barn store can only be returned to the store, not by mail.
Live Chat | Ceramic shed.
Your order will be shipped when all items in the order are available for delivery. Truck delivery usually includes our Premium White Glove Service items, which can be delivered to your home in a room of your choice, then unpacked and assembled.
RETURN GUARANTEE. You can return eligible items within 30 days of receiving your order or within 7 days for Quick Ship Upholstery to refund the item’s value. Original receipt or gift card is required. Monogrammed products and bespoke furniture or carpets are non-refundable.
Furniture and Carpet Delivery
Yes, of course you should tip them.
Popular furniture stores, including Crate and Barrel, Ethan Allen, and Pottery Barn, do not remove old furniture. However, there are some national and regional furniture stores that offer a take away service.
There is no shipping charge and you can have your order at home the same day. Please note that the in-store online purchase service is not available for everything Pottery Barn sells, including wicker furniture and many large items.
Stores You can return most furniture to your Pottery Barn Kids store for free. An original gift card or proof of purchase is required for all returns and exchanges. Telephone customer service for furniture.
Pottery Barn says items will be delivered to your door by appointment in any room of your choice, then unpacked and assembled. However, patio structures, marble or stone consoles, lighting, mirrors, rugs, bed headboards can be attached to a metal frame, and other items can be installed around the house
Pottery Barn offers one-time price adjustments within 30 days of initial purchase. No other restrictions other than regulating the price only once! Pottery Barn Stores have a completely different pricing structure than in the catalog or on the internet, with no price adjustments in between.
Personalize it in store
Most furniture is delivered by truck with our White Glove service: items will be delivered to your home, unpacked and assembled by appointment in the room of your choice. For shipping from the front doors, shipping and handling charges are based on the item price per shipping address.
The Pottery Barn credit card can be used to make purchases at any Pottery Barn store, via our catalog or website. Pottery Barn brands include Pottery Barn, Pottery Barn Bed and Bath, Pottery Barn Kids, Pottery Barn Teen, and Pottery Barn Outlet Stores.
Once purchased, Pottery will ship the items to the Borderfree Shipping Center in the United States. Borderfree will then ship the order to the final international destination. You can ship to one country and pay in another country’s currency.
To request a free Pottery Barn catalog by mail, visit the Pottery Barn website and click the small box to check the box next to the Pottery Barn catalog.
00 800 1500 2222
About Pottery Barn Return Policy
Stores Most furniture can be returned free of charge to your local Pottery Barn store.
Prices and shipping costs