Definition of Help desk:
Call center designed to provide users with assistance, often with computer-related or other technical issues. A help desk is usually operated by individuals that have an extensive background of the appropriate system, so that they can walk users through step-by-step solutions for their problems. Various help desks exist for a single product; for example, a college student who has a computer question may call Dells help desk directly, or try their university computer departments help desk instead.
A service providing information and support to computer users, especially within a company.
How to use Help desk in a sentence?
- I contacted the help desk of my software provider regarding issues I encountered when attempting to upgrade to their latest release.
- I needed to have a chat with the help desk because I was having some problems and only they could help.
- The help desk and IT support staff will act as ambassadors for your intranet initiative, so the sooner you garner their support the better.
- Whenever a computer malfunctions in our company, we are required to contact the Help Desk for assistance before we call anyone else.
Meaning of Help desk & Help desk Definition