If you pay, such payments are final and non-refundable unless Grubhub determines otherwise. Grubhub may, in its sole discretion, offer credits or refunds on a case-by-case basis, for example in the event of an error in the order or invoice amounts.
Grocery delivery company Grubhub has agreed to extend the reimbursement period for restaurants that have unknowingly paid Grubhub-generated call rates, even if they have not given rise to orders. However, catering industry officials say the company’s plans to offer refunds of up to 120 days from 60 days aren’t enough.
You can also request a refund by emailing GetHuman’s Postmates. You can do this by writing an email with information about your problem. For example, they can explain why you can’t use Postmate prepaid cards. Also include information about the seller and delivery times.
You can easily add or delete items to an order directly from Grubhub for restaurants.
- To connect with
- Access orders from the icon.
- Select the order you want to customize to view the order details.
- Choose Cancel.
- Choose a reason for the cancellation and provide some details.
Instead, Grubhub’s new policy requires that money on the restaurant bill be refunded to customers without having to contact the restaurant in question! Grubhub no longer calls restaurants when it comes to general order accuracy issues such as missing items, incorrect items or incorrect orders.
Call or chat with us to cancel a pickup or delivery order as soon as possible. Call us right away as we may not be able to cancel your order after the restaurant prepares the food. As soon as the orders have been canceled, you will receive a new confirmation email.
You can purchase gift cards with or without a DoorDash account. However, you must have a DoorDash account to redeem gift cards. If you buy with a gift card that has insufficient funds, the balance must be paid using another payment method available on your account.
According to GrubHub’s rules, drivers work in shifts and must answer at least 75% of calls made during shifts. If the acceptance rate drops below 75% or if you don’t reach a restaurant within a certain blocking period, GrubHub will fire you.
I know it’s old, but the real answer to why a delivery is delayed by more than 30 minutes is that the drivers rejected the order. Very few drivers accept deliveries that cost only a few dollars and take an hour. Many other reservations are available for those who pay $ 10 or more and last only 10 minutes.
Paid to order, so it’s too late to pay and it’s rarely worth it. So if your order is late, the driver is likely to be frustrated too. The app will NEVER tell you if your driver has multiple deliveries.
The driver sees the tip only if he accepts or refuses the request.
The best option is to contact customer service. Calling the driver doesn’t help as he doesn’t have the option to ask the restaurant to correct the order or credit the problem. Eventually they will refer you to customer service.
Sure! With the app you can order your shopping from anywhere near the delivery address.
Usually less than 8km from the restaurant to the delivery address.
To find takeaway food near you, go to If you want to join the Grubhub delivery team, go to To find out how your restaurant can join Grubhub, go to
Grubhub does not offer insurance.
If an entire order is found to be defective, the customer will be refunded the sale price of the entire order (including VAT) and the shipping costs. Full refunds (minus shipping costs) are deducted directly from restaurant payments. This information will appear in the Uber Eats Weekly Payroll email within 12 weeks.