Customer feedback

Customer feedback,

Definition of Customer feedback:

  1. Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or a service. Customer comments and complaints given to a company are an important resource for improving and addressing the needs and wants of the customer. The information is procured through written or oral surveys, online forms, emails, letters, or phone calls from the customer to the company.

  2. Feedback provided to a business by those who use its products or services.

Meaning of Customer feedback & Customer feedback Definition