Customer experience

Customer experience,

Definition of Customer experience:

  1. The entirety of the interactions a customer has with a company and its products. Understanding the customer experience is an integral part of customer relationship management. The overall experience reflects how the customer feels about the company and its offerings. Surveys, feedback forms and other data collection techniques help a company to determine the customer experience.

  2. (Now more commonly) a customers experience of the assistance, quality of service, etc., provided by a business, or of a particular product or service; now usually as a mass noun.

  3. Experience of dealing with or serving customers.

Meaning of Customer experience & Customer experience Definition