CTQ flowdown

CTQ flowdown,

Definition of CTQ flowdown:

  1. A technique for identifying a list of critical features of a service or product based on the Voice of the Customer. The CTQ flowdown method works backwards from customer feedback, creating a chart that allows process improvement teams to identify which inputs to business processes have a significant impact on the experience of the customer, indicating which characteristics are critical to quality (CTQ).

Meaning of CTQ flowdown & CTQ flowdown Definition