Definition of Contact center:
An integrated and usually automated communications system that coordinates all telephone and electronic contacts between an organization and the public.
Customer service facility that houses all inbound and outbound communication channels of a firm (phone, voice-mail, fax, email, website, regular mail).
How to use Contact center in a sentence?
- The new software company found the most difficult part of a startup was staffing for the customer contact center for new customer support.
- If you have any questions for our team, you are certainly welcome to send your query to our contact center in San Francisco California.
- The calls to the company were not received at the main office but rather a contact center which controlled all the communications of the company.
- With 70 percent of all customer contacts taking place in a companys contact center, organizations cannot afford to provide anything less than an exceptional experience.
Meaning of Contact center & Contact center Definition