(888) 892-7180 is the ERC number of amazon. It stands for “employee resource center”. But what does ERC do? It is the first communication platform for amazon employees to address their problems to amazon. Different matters regarding terms, policies, payroll and other inquiries are solved on daily basis. They have a direct contact with the HR department of US. The hiring for ERC team is done under the guidance of HR (human resource) department.
About Amazon’s ERC team:
ERC team of amazon has almost 900 associates. These associates receive all the queries of employees and solve them. If needed they send the request to the higher officials for providing better solutions to their employees. They are located in 8 different locations in the World. For better communication and understanding there are employees from different countries. The ERC team communicates in 14 languages.
How to apply for job in Amazon ERC team:
You can apply for ERC Sr. associate (employee resource center senior associate) by searching the post on google. If jobs are available they will be visible on amazon’s main page. Moreover, there you can find job description, responsibilities and requirements. You will see an option “apply now” click that, fill the online application form and submit it.
You can also search for amazon jobs to find their page. You can get information about more jobs there as well.
Amazon’s selection procedure:
According to the requirement of job, selection process is different for different jobs. However, generally their selection procedure involves following things.
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Your online application: As in all jobs your CV is your first impression. You can get rejected just by your CV. Same thing happens here they decide by your online application whether they should proceed the interview process with you or not.
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Online assessment test: After you have applied, you will get an assessment test. It includes questions that can help them know your working style and mindset. For some jobs the assessment test is with online application and for some it is sent later. Some also have a specific time duration to complete. These tests can also be more than one, depending on the job. They are not too long. Usually these tests take 10 to 20 minutes to complete.
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Phone interviews: You will have to attend virtual interviews. Different questions are asked according to the job. Some common questions include, why Amazon? How will you handle a hostile customer? Why do you think you’ll be the best person for this job? There is not only one interview, you have to pass through multiple of them.
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In-person interview: Last step of Amazon’s hiring process is in-person interview. They always make sure that you are the right person for this job.
As the steps mentioned above their hiring process is quite long. It’s not difficult for a person with proper knowledge of work and little experience in the field. Still it’s not easy to get hired because there is always a tough competition. Many jobs are available at amazon but they are very selective in hiring their employees.